Cobalt Housing Ltd is a registered housing association based in North Liverpool. They manage around 6000 properties and each year their contact center, which is the first point of contact for the tenants, receives on average 70,000 calls and emails a year. A large part of those calls and emails comes from tenants who report that something needs to be repaired or fixed at their property. XMReality will now be used by Cobalt Housing’s call center to further diagnose some of the issues that tenants are reporting to make their operations more efficient
ABB Process Automation in the U.S. has ordered a significant number of Remote Guidance licenses using the Framework Agreement XMReality has in place with ABB. XMReality has previously been used within ABB Motion, a sister Business Area to ABB Process Automation. The new licenses will mainly be used to support ABB customers in the aftermarket process
XMReality has launched several new product capabilities making the product tailored for planned remote activities such as inspections and audits. Customers can now schedule sessions in advance, use pre-defined step-by-step instructions in a live call and automatically generate PDF documentation for the call. This helps customers both perform and document planned activities with consistency and high quality
XMReality has received an order from Coor, a leading provider of Facility Management services in the Nordic region, for licenses of XMReality Remote Guidance. The contract is a subscription agreement with automatic renewal. The main area of use is maintenance within Facility Management and to begin with, the service will be used for the Swedish market
XMReality has launched new product functionality to easily schedule future guide calls in advance and have up to 20 people in a call. Historically XMReality’s product has targeted aftermarket processes with focus on intermittent problem resolution. Since 2021, product development has focused on increasing the number of use cases and hence market potential. This new functionality to schedule large group calls is another step in that direction
The Thai unit of a large Japanese car manufacturer has placed an order for XMReality Remote Guidance through NTT. XMReality has a partnership agreement in place with NTT (Nippon Telegraph and Telephone) since October 2020 so that NTT can market and sell XMReality Remote Guidance[TM]
XMReality AB has signed new deals with several Swedish energy companies and municipalities for the use of XMReality Remote Guidance. The main use case is technical support directly to the end customer
Order backlog increased with 10 percent compared with the same quarter last year, Net sales decreased with 16 percent and the Gross margin increased from 90 to 94 percent
XMReality’s annual report for 2021 is now available on the company's website in both Swedish and English. Other documents prior to the AGM on May 4th, 2022, are now available as well on the company's website at https://www.xmreality.com/investerare/rapporter-analyser?hsLang=en
