Augment your helpdesk solution and increase customer satisfaction by 30%.
The XMReality helpdesk solution at a glance.
Pointer: the graphical pointer allows you to point on a specific item or an area of interest.
Hands overlay: the video overlay function lets you use your hands to show your counterpart exactly what to do and how to do it – as if you were there.
Share screen: this feature allows you to share your screen or a specific window – to show, for example, drawings, manuals or applications.
Additional features, such as image sharing and recording, further enhance your experience and help increase knowledge transfer.
30% higher customer satisfaction.
Shorter time to resolution
Increased first time fix rate
Saving on cost per ticket
30% higher customer satisfaction – that goes for our own customers as well, by the way.