Support

How does it differ from Skype, Webex and such video conferencing systems?

This is not a meeting tool. It is made for two people communicating and interacting around one practical task, primarily in industrial service support situations.

  • XMReality works on low bandwidths
  • XMReality is supported by werables eg. smart glasses
  • XMReality can be connected to ESM, EAM or ERP solutions
  • XMReality is prepared for Augmented Reality functionality such as information or self-guiding instructions.

People see the same images, hear the same sound and they can interact through speech, text, drawings, pointers and gestures, but only the person actually on site can touch the thing they are working on.

Is it really the live hand that is shown on the display, or is it animated?

Yes, this is no animation, it is a live video image. When the guide make a gesture (”press this button”,“turn this knob like this”) his hand appears in the picture as if it was there in real life. The person on site gets instructions as if the guide was standing beside him.

Can I use the XMReality smart glasses as stand-alone?

The XMReality smart glasses need to be connected to a tablet-, lap-top or PC, due to power needed for the displays. The design makes it possible to wear normal glasses- safety glasses together with the smart glasses. The glasses are also designed for user to have peripheral sight meaning a person should be able to detect danger approaching from the side. We recommend due to safety reason to have the glasses folded upwards when moving from point A to B. Even though the glasses are folded upwards the camera is facing forward and the guiding part can follow what is happening at site.

Can other smart glasses be used with the system?

XMReality’s strategy is to be able to use 3:rd party smart glasses.

Google Glass has turned out not to be suitable for our industrial application. There are several reasons but the main one is the fact that the image is not displayed over your field of view, but only as a small image at the upper right corner your FOV. We are working with other glasses, e.g. Epsons Moverio as a low cost complement to our own specialized glasses. Microsoft’s Hololens seems interesting, but it is too early for us to say how well it would work in a Remote Guidance application. Battery capacity is an issue that might appear as a problem when used in industrial service support areas.

Does it work over low bandwidth connections too?

Our software was initially developed for military purposes and meant to be used anywhere in the field. It works well at low bandwidths and satellite connections.

How do I set up a connection?

Both units connect via mobile broadband to a server, similar to Skype for example. If your tablet doesn’t have 3G or 4G built into it, then you can easily set up your smartphone as a Wi-Fi hotspot. The guide will see a list of those who are on line, waiting for guidance. With just one click he can switch instantly between them. Ideal for a support desk who can supervise many jobs in parallel.