Remote Guidance allows ABB to interact effectively and personally with their customers – with significant increases in customer satisfaction. ABB Power Grid’s Rapid Response Service use XMReality Remote Guidance to help provide fast and efficient resolution to major breakdowns – worldwide.
About XMReality Remote Guidance™ XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location.
With Remote Guidance you can:
Connect quickly & easily using call-links
Regardless of whether the recipient receives the link via email, SMS, or some other means, they simply open it in their browser, and click “Start Remote Guidance” to call you directly. They don’t need to install the app and you don’t have to set up a user account for them.
Use a unique Hands-Overlay technology
The customer simply points their phone or mobile device’s camera at the problem and you can with gestures, drawing-on-screen, or other tools show them what to do, step-by-step.
Integrate through APIs
Integrate XMReality Remote Guidance directly with your own system through APIs to receive maximum benefit of data.
Contact us if you want to learn more about how XMReality Remote Guidance™ can help you.