World-leading print finishing specialists Schmid Rhyner are a small company with a big footprint. RedButton, their new licensed XMReality Remote Guidance solution, enables them to optimize customer’s machine settings as if they were onsite — reducing downtime, travel costs and carbon footprint. Machine downtime costs customers precious time, and money. For Schmid Rhyner’s small, highly skilled team of Help Desk Application Engineers in Switzerland that fact is constantly front-of-mind.
The team supports customers in over 100 countries across Europe, the US and Asia. One tool they rely on is RedButton, it gives customers real-time, shared-view support that can locate and solve problems simply and fast. In fact, at the push of a “red button”.
We spoke with Schmid Rhyner Application Engineer Daniel Weber, about how they use XMReality Remote Guidance to take their service to the next level.
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About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location.
With Remote Guidance you can:Connect quickly & easily using call-links