Kingdom Housing Association use remote technology to give tenants real-time help in their homes

Facility Management 2 min

XMReality Remote Guidance technology allows the housing provider’s operatives to be virtually present in a tenant’s home, to see the issue in real time using video technology on a mobile phone or tablet, and to offer support and advice by having their hand superimposed on the scene in the tenant’s home. In this way many simple repairs and problems can be fixed remotely, from fixing a door to connecting a washing machine, while maintaining public social distancing.

In March 2020 the Coronavirus pandemic struck hard, confining millions to their homes. Kingdom Housing Association (KHA) in Scotland had already chosen XMReality Remote Guidance before the crisis. When lockdown came, it soon became clear what a far-sighted decision it was as tenants were able to carry out urgent repairs simply and swiftly in their homes, with no risk of inviting infection in. KHA Interim Digital Director Gary Haldane explains.

Could this be the new standard way of working even after the pandemic is gone?

Learn how Kingdom are supporting their tenants with XMReality Remote Guidance technology!

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About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location.

With Remote Guidance you can:

Connect quickly & easily using call-links
Regardless of whether the recipient receives the link via email, SMS, or some other means, they simply open it in their browser, and click “Start Remote Guidance” to call you directly. They don’t need to install the app and you don’t have to set up a user account for them.
Use a unique Hands-Overlay technology
The customer simply points their phone or mobile device’s camera at the problem and you can with gestures, drawing-on-screen, or other tools show them what to do, step-by-step.
Integrate through APIs
Integrate XMReality Remote Guidance directly with your own system through APIs to receive maximum benefit of data.

Contact us if you want to learn more about how XMReality Remote Guidance™ can help you.

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