Service Providers

To deliver services to an agreed level, profitably, over the long term, is a fundamental challenge for companies in the service sector. With XMReality Remote Guidance, service providers can optimize their business processes and improve their financial result.

Meet the agreed service level

  • More rapid resource allocation
  • Maximize utilization of agreed equipment at the customer site
  • Optimize the field service organization while minimizing costs
  • Improve the first-time fix rate
  • Introduce new service concepts that enable the customer to rectify a problem remotely, with the assistance of the service provider’s experts
  • Improve knowledge transfer between colleagues
  • Radically reduce travel costs and non-billable time

Maximizing profitability


With XMReality Remote Guidance on Windows tablets or the XMReality app for Android, the organization’s collective knowledge is leveraged to offer a world-class service while maximizing profitability.