To deliver services to an agreed level, profitably, over the long term, is a fundamental challenge for companies in the service sector. With XMReality Remote Guidance, service providers can optimize their business processes and improve their financial result.
With XMReality Remote Guidance on Windows tablets or the XMReality app for Android, the organization’s collective knowledge is leveraged to offer a world-class service while maximizing profitability.
Meet the agreed service level
- Maximize utilization of agreed equipment at the customer site
- Optimize the field service organization while minimizing costs
- Improve first-time fix rate
- Introduce new service concepts that enable the customer to rectify a problem remotely, with the assistance of the service provider’s experts
- Improve knowledge transfer between colleagues
- Radically reduce travel costs and non-billable time