Our customers

Siemens AG

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Siemens Industrial Turbomachinery AB (SIT AB) is a fully owned subsidiary of Siemens AG and provides the world with gas turbines and gas turbine based solutions for a sustainable and cost efficient production of electricity, steam and heat. The turbines also work as movers for compressors and pumps, predominantly in the oil and gas business. A complete service organization covers all delivered products and solutions. SIT AB has 2,600 employees in Sweden and a total turnover of 10 billion SEK. Read more

ABB

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. Read more

Electrolux

Electrolux is a leading global appliance company, who places the consumer at the heart of everything they do. Through their brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, they sell more than 60 million household and professional products in more than 150 markets every year. Read more

"In order to increase first visit completion and customer satisfaction, Electrolux decided to enable remote assistance solution for its field technicians across Europe. XMReality solution clearly appeared to us as the best solution in the area, especially the hand overlay feature which makes the support extremely intuitive and easy."

- Digital Transformation Director

Haas Group

The highly specialized Austrian Haas Group supplies state-of-the-art lines, machinery and services to manufacturers in the wafer, biscuit, confectionery and dairy industries worldwide. Haas brands include Franz Haas wafer machines; Franz Haas CFT cone and waffle machines; Haas-Meincke machines and plants for biscuit and cake production and Haas-Mondomix mixing, kneading, aerating and depositing equipment. Haas is offering Remote Guidance to customers, accomplishing tasks on Haas equipment in close collaboration between customer’s staff and Haas’ customer support.

Epiroc

Epiroc increase customers’ productivity by providing innovative equipment, consumables and service for drilling and rock excavation. Read more

"Our vision is to continue to be the foremost innovator with the best support in the industry. We are always looking for new opportunities and tools to achieve our visions and goals. We are having our customer in focus, and Remote Guidance enables us to better support them with rapid and high-quality service. The ever-increasing demands for efficiency makes it important for us to work together with our partners to find new solutions for the future."

- Global Manager Technical Service Operations, Mining and Rock Excavation Service, MRS

Bosch Rexroth

Remote Guidance is an enabler for increased service- support offerings mainly for hydraulic engines, called InSight Live. Read more

"Our customers are very excited to have such an easy way to access world class support, and that without waiting until a specialist arrives on site. Combined with our other services, I really feel that this represents the future and we are happy to be able to say, that we are a part of that future today!"

- Service Business Developer, Bosch Rexroth Group

Norden Machinery

Norden Machinery is a world leading global supplier of tube filling systems, with over 5,000 machines in operation at their customer sites. Read more

"With XMReality Remote Guidance we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them."

- Customer Service Manager, Norden Machinery

Wärtsilä

Wärtsilä uses XMReality for aftermarket service, providing Remote Guidance for service technicians on ships at sea, servicing Wärtsilä machinery. Read more

"As part of our services offering, we provide to our customers Virtual Service Engineering – real-time remote monitoring and advice for complex troubleshooting, inspections and repair, utilizing remote connectivity and augmented reality technology. As a result, customers can improve their efficiency and safety, reduce risks and avoid unexpected interruptions in operations. With the technology in use from XMReality, the service engineer can interact in real-time with experts in Wärtsilä’s remote service centres around the world. Virtual Service Engineering is one example of the digital solutions we are continuously developing."

- Marketing manager, Wärtsilä Services

Bombardier

At Bombardier, XMReality is used to increase field service efficiency, supporting Bombardier’s own technicians in the field, performing maintenance on trains. Read more

"XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements."

- Former Manager ITCS Onboard, Bombardier Transportation RCS

Futura

Futura uses XMReality for aftermarket support, offering Remote Guidance to customers, minimizing downtime on tissue machines. Read more

Gebo Cermex

Gebo Cermex uses XMReality for aftermarket support offering for Remote Guidance to customer using Gebo packaging machinery.

Volvo Cars

Remote Guidance is used at Volvo cars for plant-to-plant use, supporting other production facilities in the world, enabling supply chain excellence in car production.

Tetra Pak

Tetra Pak uses XMReality for field service, to support technicians and manufacturing plants worldwide, enabling world class support for packaging machinery.

Example stories

Support desk example

Find out about how Remote Guidance can allow anyone to help assist the field service organization on site with the customer. Read more

Service technician example

Find out about how Remote Guidance can be used to allow anyone in the field to perform service with the help of a remote expert. Read more