The shared solution means that XMReality’s product will be deployed at Electrolux’s units in the Nordic countries, Germany, Austria, Switzerland and Italy for the purpose of improved customer support. Electrolux Professional offers commercial products and services within food, beverage and laundry to other companies. They are one of the market leaders with sales in over 100 countries to customer segments such as hotels, restaurants, healthcare and education.
“We are very pleased to have signed this agreement with Electrolux Professional. A 3-year contract is a clear sign that the market is maturing and customers are expanding their commitments. It also confirms that XMReality Remote Guidance is being prioritized by customers”, says Jörgen Remmelg, CEO XMReality.
“This deepened collaboration with XMReality is perfectly aligned with Electrolux Professional’s strategic direction to further develop capabilities of remote and instant technical support towards our customers and extensive partner network. Our ambition is to do a step-change to secure an even stronger and more efficient Customer Care operation with a better utilization of modern technology and digitalization”, says, Magnus Sävenäs, Group VP Customer Care & Quality in Electrolux Professional.