Viveo is a sister company to Vallmo, a customer service company that works with property-related services 24/7. Together, they will work to empower new and more efficient working methods in customer service and property management. Viveo's service will enable customer service centers to both streamline their calls by offering video diagnosis, as well as improve documentation and case records thanks to XMReality's strong documentation capabilities.
"The fact that the load from simpler tickets can be reduced is a clear advantage as it means more efficient working hours for both property managers and technicians. That the service also benefits the environment in terms of reduced travel and transport is also a clear and important advantage. We will use the first batch of licenses primarily in our collaboration with SBB," says Susanna Ehrström, CEO and founder of both Vallmo and Viveo. "As I see it, this is clearly the future way of working for customer service and property management," concludes Susanna Ehrström.
"We have already seen an increased demand for our product within property management services in the UK market. Through this collaboration with Viveo, and thereby Vallmo, we now have a clear entry into the Swedish housing market. Together, we will also market the service during Fastighetsmässan in Stockholm in a month's time, which we are very much looking forward to! Our solution is not only used to effectively solve problems without needin to send out a property manager or technician. Together we also contribute to increased responsiveness and service directly to the tenant, which will be an important part of how housing companies can increase customer satisfaction among tenants." Says Andreas Jonsson, CBDO at XMReality