Press release

Minebea Intec further expands their usage of XMReality Remote Guidance

Linköping, Sweden—XMReality AB (publ) (NASDAQ First North: XMR) announces that Minebea Intec, a global leading manufacturer of industrial weighing and inspection technologies, is expanding their roll-out plans for XMReality Remote Guidance beyond the European market. During 2020, markets including North and South America, India and Asia will also be able to access XMReality Remote Guidance for service-related tasks.

During 2019, Minebea Intec successfully launched the Remote Guidance service in Europe for their internal users, partners and end customers. Minebea Intec is now expanding the use of XMReality Remote Guidance  to North and South America, India and Asia. Minebea Intec has done a great job packaging their services offered via remote guidance under the branded name of MiRemote, enabling a uniform interface towards their global end users.

“With our service tool miRemote, we are convinced we have taken important steps in the right direction of improved service excellence. In short, effectiveness and efficiency are prerequisites for a sustainable prevention strategy and thus an essential part of our corporate philosophy. Our tool miRemote supports our customers and us decisively in the qualified evaluation of plant conditions. This enables us to take the right measures to ensure the availability of the equipment precisely and without delay", says Marco Crotta, Director Global Technical Services at Minebea Intec.

“We are very happy to see the progressing implementation at Minebea Intec and how well XMReality Remote Guidance fits into their MiRemote offering. Our web-client functionality, makes it very easy for our customers to interact with any of their customers who has a smartphone. This is surely an important aspect for speeding up global roll-outs. Minebea Intec is a great example of how industries at the forefront of digitalization can offer more efficient servce and support to their customers ”, says Johan Castevall, CEO XMReality.