Press release

IMI further expands use of XMReality Remote Guidance and places additional order

IMI further expands use of XMReality Remote Guidance and places additional order
XMReality AB (publ) has received an order from IMI division Hydronic Engineering for XMReality Remote Guidance and supporting hardware. In April 2020 XMReality signed the first contract with IMI where the intended use area was through their division Critical Engineering, this is now an additional order for more licenses and hardware for their division Hydronic Engineering.

IMI Hydronic Engineering is a leading supplier of products for hydronic distribution systems such as energy efficient heating and cooling systems to the residential and commercial building sectors. They plan to deploy XMReality Remote Guidance in two different use scenarios. The first is through their internal ‘IMI Hydronic College’ service which is intended to educate, train and support their employees. For example, there are frequent electronic updates for some of their equipment and each time an update is released employees can get associated training through the online college. This training will now also be supported through XMReality Remote Guidance.

The second use scenario is helpdesk applications where customers and partners needing support can call IMI helpdesk. XMReality Remote Guidance will be used in support centers globally and apart from the software, IMI has also ordered Pointpads to further improve the guiding experience from desktop.