IMI Hydronic Engineering is a leading supplier of products for hydronic distribution systems such as energy efficient heating and cooling systems to the residential and commercial building sectors. They plan to deploy XMReality Remote Guidance in two different use scenarios. The first is through their internal ‘IMI Hydronic College’ service which is intended to educate, train and support their employees. For example, there are frequent electronic updates for some of their equipment and each time an update is released employees can get associated training through the online college. This training will now also be supported through XMReality Remote Guidance.
The second use scenario is helpdesk applications where customers and partners needing support can call IMI helpdesk. XMReality Remote Guidance will be used in support centers globally and apart from the software, IMI has also ordered Pointpads to further improve the guiding experience from desktop.