Esko, a global company active in the packaging sector and headquartered in Gent, Belgium, has ordered XMReality Remote Guidance for a period of at least two years. The main use case is to guide customers and internal field technicians in servicing their advanced packaging and printing machines. The order came after a successful pilot project that evaluated the software, use cases and benefits.
“In the Esko pilot project, the improvements of the service metrics were so good that it was an easy decision for the customer to proceed to an operational phase with a very obvious Return on Investment. The pilot performed by Esko has been one of the best we have seen with clear use cases and all key metrics being established and confirmed with high quality and speed.”, says Jörgen Remmelg, CEO at XMReality.