XMReality within packaging
XMReality gives your organization the tools needed to support your customer- and internal needs anytime and anywhere. Leverage XMReality Remote Guidance to add servitization to your offer; increasing ROI with new revenue channels.
Ensure that you get the most out of your equipment
Quickly solve downtime issues
Leverage remote guidance to quickly connect, assess & solve problems
Show up prepared with the correct parts & tools
Trusted by our customers
Customer Service Manager, Norden Machinery
Eric Dederichs, Service & Electrical Engineering Manager ABC Packaging
Global Service Product Manager at Minebea Intec
XMReality interacts with a wide portion of the packing supply chain, from producers such as Nestle and Danone to the OEMs who produce the equipment that handles packing for the producers. In the end, our job is to help companies drive their operational excellence through the monitoring, analysis and optimization of production processes.
In many of these processes, whether it’s an early stage such as design or a late stage such as quality assurance, the best products are made when the different functions collaborate. In all likelihood, these functions aren’t co-located – but this can be overcome using remote guidance.
XMReality Remote Guidance allows people that work together to problem-solve together and ultimately minimize downtime and maximize customer satisfaction. Perhaps a certain worker has a knowledge gap, or maybe a technician needs to reach out directly to a machine provider. Whatever the reason, XMReality consistently leads to maximum efficiency of workers and machines.
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn and increased competitiveness.
Solving remotely eliminate certain travel. With less travel time and fewer unsuccessful solution attempts, remote guidance leads to significant cost savings. Also remote assessment before arriving helps insure an increased first-time fix rate.
Add remote guidance into your service offerings and create an additional channel to deliver support. This will enable you to charge your customers for the value and service you provide.
CUSTOMER CASE STUDY
Coesia is a group of 21 packaging and industrial companies operating globally, driven by a core philosophy of constant innovation. With over 9,000 employees worldwide, they’re always striving to offer better, more efficient customer service through advanced technological solutions. Coesia has their own branded version of XMReality Remote Guidance, Coesia Remote assistance. Leveraging XMReality Remote Guidance, Coesia provides real time diagnostics and troubleshooting to their customers, exactly as if we were right beside you – without the need of a physical presence.
When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.
Field Service Technicians have different levels of experience and areas of expertise. XMReality Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.