XMReality within packaging

Remote support for Packaging

XMReality gives your organization the tools needed to support your customer- and internal needs anytime and anywhere. Leverage XMReality Remote Guidance to add servitization to your offer; increasing ROI with new revenue channels.

BOOST OEE

Ensure that you get the most out of your equipment

ENHANCE AVAILABILITY OF EQUIPMENT

Quickly solve downtime issues

IMPROVE TIME TO RESOLUTION

Leverage remote guidance to quickly connect, assess & solve problems

INCREASE FIRST-TIME FIX RATE

Show up prepared with the correct parts & tools

AMACO

"This new technology is allowing the AMACO experts to support customers as if they were onsite: reducing reaction time & downtime while also reducing travel time and carbon footprint."

Customer Service Manager, Norden Machinery

“With XMReality Remote Guidance we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us."

Hapa

"XMReality helps us in combination with our remote machine access, to blend in real-life data and behavior of our equipment and the people working with it"

Global Service Product Manager at Minebea Intec

“We are now able to make our service accessible from anywhere in the world at any time. This intuitive tool helps reduce or prevent disruptions, while simultaneously increasing the technical availability of systems and devices. It therefore forms part of a consistent prevention strategy”

THE POWER OF PRESENCE, ANYWHERE, ANY TIME

Empowering Remote Service Capabilities

By using XMReality Remote Guidance you can increase your operating efficiency by making sure that people, machines and processes perform at top level. XMReality’s remote support solution keeps your workforce and customers running when uptime and operational efficiency is critical, without the need to travel.

Trusted by our customers

Brands using XMReality Remote Guidance to optimize operations

Use Cases

Maintenance

When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.

Inspections, Walkthroughs and Audits

Inspect, test, and keep video and photo records for compliance and quality assurance of your equipment as well as premises.

Field service

Field Service Technicians have different levels of experience and areas of expertise. XMReality Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.

Support

Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.

THE POTENTIAL OF XMREALITY REMOTE GUIDANCE

Learn how industry leaders leverage Remote Guidance

CUSTOMER CASE STUDY

Coesia's deployment of Remote Guidance

Leveraging XMReality Remote Guidance, Coesia provides real time diagnostics and troubleshooting to their customers, exactly as if we were right beside you – without the need of a physical presence.

Customer Success Story

ABC Packaging

“Since we have been using XMReality we have seen a reduction in our time needed to assist in troubleshooting needs. Having the ability to not only speak to the technician, but also to have eyes on the problem immediately has been invaluable for our customers and us as an OEM. There is always a challenge when trying to explain a problem over the phone and not having the proper technical knowledge to explain the problem or to understand the solution. Having this software eliminates this problem because we can see the problem and explain the solution with ease. XMReality has become an extremely important asset to us and we will continue to use this tool to our full advantage.”

– Eric Dederichs, Service & Electrical Engineering Manager, ABC Packaging

Benefits of XMReality Remote Guidance

Reduce Downtime

Reduce both scheduled and un-scheduled production downtime to get maximum output.

Increase Customer Satisfaction

Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.

Save Travel Time

Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.

Boost knowledge transfer

Improved and more efficient knowledge transfer within the organization.

Get the most out of Remote Guidance

Add these tools to maximize
the use of XMReality Remote Guidance

Smart Glasses

Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.

FIND OUT IF SMART GLASSES SUITS YOUR BUSINESS

Pointpad

The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

READ MORE ABOUT OUR POINTPAD