XMReality within packaging
XMReality gives your organization the tools needed to support your customer- and internal needs anytime and anywhere. Leverage XMReality Remote Guidance to add servitization to your offer; increasing ROI with new revenue channels.
Ensure that you get the most out of your equipment
Quickly solve downtime issues
Leverage remote guidance to quickly connect, assess & solve problems
Show up prepared with the correct parts & tools
Customer Service Manager, Norden Machinery
Global Service Product Manager at Minebea Intec
Trusted by our customers
When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.
Field Service Technicians have different levels of experience and areas of expertise. XMReality Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
Visit our Insights section for more customer success stories.
CUSTOMER CASE STUDY
Leveraging XMReality Remote Guidance, Coesia provides real time diagnostics and troubleshooting to their customers, exactly as if we were right beside you – without the need of a physical presence.
Customer Success Story
“Since we have been using XMReality we have seen a reduction in our time needed to assist in troubleshooting needs. Having the ability to not only speak to the technician, but also to have eyes on the problem immediately has been invaluable for our customers and us as an OEM. There is always a challenge when trying to explain a problem over the phone and not having the proper technical knowledge to explain the problem or to understand the solution. Having this software eliminates this problem because we can see the problem and explain the solution with ease. XMReality has become an extremely important asset to us and we will continue to use this tool to our full advantage.”
– Eric Dederichs, Service & Electrical Engineering Manager, ABC Packaging
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.
Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.
Improved and more efficient knowledge transfer within the organization.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.