Packaging production

When your customer is experiencing a stand-still due to malfunctioning product equipment or material, you, as a supplier, must assist them as quickly as possible. Every hour counts, but many times it’s a lengthy journey involved for your technical personnel to get to your customer.

With XMReality that is no longer an issue, your technical expert can instantly connect with an operator onsite that shares a live video feed to diagnose and potentially solve the problem. 

When you deliver new production equipment to your customer you want to ensure that the installation and commissioning of that new equipment is a smooth experience. 

With XMReality, you can connect with on-site personnel prior to the delivery to inspect the facility and ensure everything is ready for the equipment to arrive. Once delivered and assembled, you can remotely help with commissioning and check-ups to ensure the customer gets maximum performance from their new investment. 

Help your field technicians to be as efficient as possible by collaborating. With XMReality, a field technician who is on-site at a customer and runs into an issue can instantly connect with a colleague to get help and a second opinion.

Not only will you be able to solve more issues during the first visit, but you also empower your employees by effectively sharing knowledge and bridging skills-gaps. Perfect for junior technicians to quickly get up and running.