XMReality Enterprise

Remote support for Manufacturing

Drive operational excellence by using XMReality Remote Guidance when you monitor, analyze and optimize your production process.



Ensure that you get the most out of your equipment


Quickly connect to assess and solve issues to maximize output


Both scheduled, predictive and unscheduled maintenance


Make each hour more efficient and cut overall training time

The power of presence, anywhere, any time

Operational excellence for your production

By using Remote Guidance you can increase your operating efficiency by making sure that people, machines and processes perform at top level. Remote Guidance helps drive knowledge transfer by connecting people in real time and giving them powerful tools to inspect, asses and ultimately prevent or solve problems.

Trusted by our customers

Brands using XMReality Remote Guidance to optimize operations

Remote Guidance makes it easy to work smart

Optimized maintenance to increase output

In your production process many of the KPI’s are related to your maintenance. You don’t want unnecessary machine downtime because of scheduled or predictive maintenance that takes too long. Or in other cases, you definitely don’t want resolution of unscheduled downtime to be dependent on an outside expert having to travel to your location!

With Remote Guidance you can quickly connect with the expert needed for your maintenance, even if they are in a completely different location, to let them guide you through the process.

Use Cases


When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.


Operating efficiency is not just about equipment, it’s also about people. Remote Guidance can be used for hands-on training, both live and pre-recorded, to connect a junior employee with a senior instructor.

Inspections, Walkthroughs and Audits

Making sure that your equipment is up to standards is important both from an efficiency and safety perspective. It’s also a vital part of your predictive maintenance planning. Use the guiding features to highlight observations and record the session for future documentation.

Scheduled maintenance

Assess the situation before an on-site visit, give a colleague some extra information, and make sure everything is well prepared. If something unplanned still comes up, connect with an Expert through Remote Guidance.

Former Manager ITCS Onboard, Bombardier Transportation RCS

"After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements."

Product & Innovation Manager at Strömsholmen

“By this cooperation with XMReality we are able to strengthen our motto “The safer choice” by offering the best and most efficient customer support out there.”

Christoph Hiette, Service Productivity Manager Life Science at Cytiva (GE)

Imagine the possibilities that Augmented Reality tool could bring to your lab, where a Cytiva Field Service Engineer can support your instrument with unique hands-overlay functionality used on your phone or ipad. This starts now."

Bombardier Transportation RCS, Former Manager ITCS Onboard

“XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements.”

The potential of XMReality Remote Guidance

Learn how industry leaders leverage Remote Guidance

Benefits of XMReality Remote Guidance

Reduced Downtime

Reduce both scheduled and un-scheduled production downtime to get maximum output.

Increased Operational Equipment Efficiency

Increase the OEE by improving production availability, performance and quality.

Boosted knowledge transfer

Improved and more efficient knowledge transfer within the organization.

Increased NPS

Delivering high quality products in time drives customer satisfaction.

Get the most out of Remote Guidance

Add these tools to maximize
the use of Remote Guidance

Smart glasses

Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.



The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.