Ensure that you get the most out of your equipment
Quickly connect to assess and solve issues to maximize output
Both scheduled, predictive and unscheduled maintenance
Make each hour more efficient and cut overall training time
Trusted by our customers
Remote Guidance makes it easy to work smart
In your production process many of the KPI’s are related to your maintenance. You don’t want unnecessary machine downtime because of scheduled or predictive maintenance that takes too long. Or in other cases, you definitely don’t want resolution of unscheduled downtime to be dependent on an outside expert having to travel to your location!
With Remote Guidance you can quickly connect with the expert needed for your maintenance, even if they are in a completely different location, to let them guide you through the process.
When something suddenly comes up and needs to be solved as quickly as possible you can instantly connect with the expert(s) needed to get instructions on how to identify and solve the problem.
Operating efficiency is not just about equipment, it’s also about people. Remote Guidance can be used for hands-on training, both live and pre-recorded, to connect a junior employee with a senior instructor.
Making sure that your equipment is up to standards is important both from an efficiency and safety perspective. It’s also a vital part of your predictive maintenance planning. Use the guiding features to highlight observations and record the session for future documentation.
Assess the situation before an on-site visit, give a colleague some extra information, and make sure everything is well prepared. If something unplanned still comes up, connect with an Expert through Remote Guidance.
Former Manager ITCS Onboard, Bombardier Transportation RCS
Product & Innovation Manager at Strömsholmen
Christoph Hiette, Service Productivity Manager Life Science at Cytiva (GE)
Bombardier Transportation RCS, Former Manager ITCS Onboard
The potential of XMReality Remote Guidance
Visit our Insights section for more customer success stories.
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Increase the OEE by improving production availability, performance and quality.
Improved and more efficient knowledge transfer within the organization.
Delivering high quality products in time drives customer satisfaction.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.