Ensure that tenants get the help they need
No more guessing on what parts and tools to bring
Technicians can solve problems from their desk
Reduce maintenance cost without compromising on service
During the Covid-19 pandemic, housing providers faced the challenge of providing repairs services in a world where self-isolation and ‘lockdown’ were a reality. As well as tenants being hesitant to let repairs operatives into their home, the operatives themselves had concerns about the tenants and their own wellbeing. This presented housing providers with a real problem.
A solution to this ‘socially distanced’ world was to turn towards technology and in particular, a use of AR technology known as ‘Remote Guidance’. Essentially it is an AR solution that enables an expert, for example a plumber or electrician, connect with a tenant or resident via their smartphone screens.
XMReality carried out an extensive Field Study to compare which technology is more effective at giving remote support: XMReality’s...