Leverage remote guidance to quickly connect, assess & solve problems
Show up prepared with the correct parts & tools
Save on cost-consuming trips and support sustainable service
Best-in-class remote guidance elevates and digitalizes your entire business
TRUSTED BY OUR CUSTOMERS
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy XMReality Remote Guidance directly from your existing system.
Use XMReality Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.
Adam Spunberg, Global Director of Tech Exploration at AB InBev
THE POTENTIAL OF REMOTE SUPPORT
Increasing Covid-19 restrictions, an ever-stricter regulatory landscape and a growing number of consumers demanding safer and more specialist food with full traceability. All can seem like tough challenges – yet leading food and beverage manufacturers recognize that they actually add up to a perfect storm of opportunity.
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.
Improved and more efficient knowledge transfer within the organization.
Solving remotely reduces the need to travel. Also, remote assessment before arriving helps insure an increased first-time fix rate.
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.