Achieve impressive benefits
With XMReality, you can diagnose, mitigate, and solve issues remotely by accurately guiding tenants and colleagues through each work step.
Housing and
Facility Management
Use cases within housing & real estate
Customer service
When a tenant calls to report a problem, your customer support can connect with them using XMReality. With remote visual assistance, the support agent can use live video to first-hand diagnose the problem.
For simpler issues, the support agent can easily guide the tenant to solve it themselves. If the problem requires a technician, the support agent can collect all the information needed to correctly prioritize the ticket and bring the right equipment the first time.
Troubleshoot and repair
When something complex stops working in a tenant's apartment or somewhere on the property, one of your technicians must go on-site to fix it. But sometimes, they need help from a senior colleague or an outside expert to correctly diagnose and fix the error.
By using XMReality, they can instantly connect with that expert and share a live video feed instead of waiting hours or days for that person to be able to come on-site. Collaborate through powerful guiding functions to troubleshoot and ultimately repair the issue.
Inspections and audits
Remotely inspect your properties to plan maintenance, approve current conditions, or to ensure and document that your facility is compliant with local legislation.
The person in charge of these inspections can efficiently carry them out without leaving their desk. By connecting with a local facility manager or tenant and using XMReality to do a virtual inspection. XMReality also provides you with all the tools you need to efficiently document the entire inspection.
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CUSTOMER SUCCESS STORY
CASE: Sovereign Housing achieves drastic benefits using remote assistance
Read morethe future of Service
Safe, simple, and sustainable
Future-proof your business model with remote services. More efficient for your personnel. Increased responsiveness to your tenants through easy-to-use software. And perhaps most important, these days, better for the environment.