The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable, all while energy prices are falling. XMReality Remote Guidance can help you save money, increase ROI, and maximize uptime.
Get the right support remotely to ensure safe work
Quickly solve issues by connecting your best expert to the problem
Keep your hands free while receiving guidance
Increase efficiency with immediate assessment of issues
TRUSTED BY OUR CUSTOMERS
NIBE Energy Systems Berry Christensson, After Sales Service Manager
General Electric Christophe Hiette, Service Productivity Manager
ABB Power Grids Brazil, Eduardo Zuim, Sales and Proposal Engineer | Business Development - HVDC and FACTS
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
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CUSTOMER CASE STUDY
Based on a true story – Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.
The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.