Maximize asset up-time
With XMReality you can minimize downtime and overcome geographical distance so your experts can be virtually anywhere.
With XMReality you can minimize downtime and overcome geographical distance so your experts can be virtually anywhere.
Deliver higher availability for your assets by minimizing, or avoiding, unplanned stops.
Let experts assist at multiple locations without traveling. Turn centralized knowledge into a local tool.
Use your resources more efficiently and cut down on unnecessary travel and CO2 emissions.
WHY NOW
Staying competitive is a must in today’s rapidly moving industrial landscape. You need all of your resources to perform at their best no matter where they are
With remote visual assistance from XMReality, distance is no longer a challenge. We help you cut down on downtime, travel, and carbon footprint.
Every moment of an unplanned stand-still is a cost for your company. You want your Production Engineers to diagnose and fix the problem quickly. But what if they don’t have the knowledge required to do so and the person who does is not on-site?
With XMReality, that is not an issue since they can instantly connect with an expert and share a live video feed to diagnose and solve the problem.
You have critical infrastructure that is vital to your operations and needs to work correctly, both for optimal performance, but also for the safety of your personnel. Inspections and audits are therefore central in your Quality and Engineering-processes, but they are time-consuming, involve a lot of travel, and can sometimes be in hazardous environments.
With XMReality, a local technician can instead connect with your central inspector or expert. Carry out the inspection remotely and get compliant and consistent documentation with just a click.
If you operate a call center that handles first-line support to your customers, you want to ensure great service while keeping down on-site visits. With XMReality, your call center support can instantly connect with the customer that calls in and use live video to first-hand diagnose the problem.
For simpler issues, the support agent can easily guide the customer to solve it himself. If the problem requires a technician, the support agent can collect all the information needed to correctly prioritize the ticket and bring the right equipment the first time.
Reduced waiting time
More efficient technical support
issues solved fully remotely
Municipally owned Tekniska Verken carries out thousands of trouble shootings at the homes of their customers, assisting in checking water, heat, and electricity meters. To improve their business they started using XMReality, allowing for fast problem-solving without having to be on site.
SAFE WORKING CONDITIONS
High heights, tight crawl spaces, and other hazardous environments. Only people with the right training and experience should work in these settings. So what do you do when you need an external expert to look at something in a high-risk production environment? You let that expert remain at their desk and instead use XMReality to remotely connect with a worker who is used to navigating that hazardous environment.
We know Remote Visual Assistance is a smart investment, and we can prove it to you. Sit down with one of our product experts to calculate the cost you can save by implementing this technology.
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