Remote visual assistance for faster problem solving
Unlock your production line’s full potential with remote support - faster fixes, lower costs, zero travel.
Unlock your production line’s full potential with remote support - faster fixes, lower costs, zero travel.
Unlock your production line’s full potential with XMReality’s remote visual assistance: faster troubleshooting, lower costs, and expert support anytime. In fast-paced manufacturing, downtime is costly, and inspections take time.
With XMReality's remote video assistance, you can delivers expert help instantly, enabling quicker fixes and remote inspections wherever your team is.
Technicians can instantly connect with onsite personnel and solve problems without leaving their desks.
No more guessing about what parts and tools to bring. Diagnose the problem remotely to arrive prepared.
Decrease travel time for operators and technicians, freeing time without compromising on service.
Ensure compliance and reduce risks with XMReality's smart documentation and AI transcription.
Sidel is a leading supplier of packaging equipment and services for major consumer brands, known for its high-performance production lines and customers
Using remote support tools help customers can instantly get visual support from a Sidel technician, ensuring they get an expert’s eyes on the problem without delay.
Esko is a global provider of software and hardware for packaging, serving 25,000+ customers in 140+ countries and supporting packaging for 90% of major brands worldwide.
"The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better,” says Van De Walle, ESKO.
Norden Machinery designs customized packaging systems for tube filling and more, serving 1,400 global customers like Unilever and L’Oréal, with 5,000 machines currently in operation worldwide.
"Visual Assistance isn’t something futuristic or next generation anymore - it’s a tool in our toolbox. It’s like a 10-mm spanner – we take it out when we need it." - Field Engineer Customer Service, Norden Machinery
How it works
Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone - no apps, downloads, or signups needed. This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation.
Explore common use cases and discover how your manufacturing operations can benefit from smarter, faster support.
XMReality is widely used in the food and beverage industry, helping customers like Nestlé, Heineken, and Icetro minimize costly downtime, maintain strict hygiene standards by reducing on-site visits, and prevent product waste through faster issue resolution. Resulting in quicker service, lower costs, and happier customers.
We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.
Fill in the form and we’ll be in touch to schedule a time.