Leverage remote guidance to quickly connect, assess & solve problems
Show up prepared with the correct parts & tools
Save on cost-consuming trips and support sustainable service
Best-in-class remote guidance elevates and digitalizes your entire business
TRUSTED BY OUR CUSTOMERS
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Inspect, test, and keep video and photo records for compliance and quality assurance.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy Remote Guidance directly from your existing system.
Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.
Adam Spunberg, Global Director of Tech Exploration at AB InBev
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
Visit our Insights section for more customer success stories.
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.
Improved and more efficient knowledge transfer within the organization.
Solving remotely reduces the need to travel. Also, remote assessment before arriving helps insure an increased first-time fix rate.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer.
XMReality’s Pointpad is used by the person who’s guiding through a desktop computer to still be able to leverage all the interactive guiding tools. It’s perfect to use for your customer or technical support centers.
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