XMReality Enterprise
Work towards continuous improvement and efficiency in the housing sector by using XMReality Remote Guidance to manage instant repairs and property maintenance.
Ensure that tenants get the help they need
No more guessing on what parts and tools to bring
Technicians can solve problems from their desk
Reduce maintenance cost without compromising on service
A smarter way of working
Bring digitalization to facility management with XMReality Remote Guidance. Using our technology a tenant can instantly get help from an operator or technician to solve simple problems in their home. The tenant sees the technician’s hands in their own home, showing them step-by-step how to fix the problem, whether it’s fixing a door, locating a leak or connecting a washing machine. A wide range of simple but often high-impact repairs can be fixed remotely all while maintaining a high service level for the occupants.
Trusted by our customers
Remotely inspect properties to be able to plan maintenance, approve current condition or just to know which equipment your operator should bring for a visit.
When something stops working in a tenant’s apartment or somewhere in the property you can remotely connect your operator to guide the tenant to solve the problem.
When a tenant calls to report a problem your customer support can instantly connect visually to do a better assessment and document the issue.
When doing a repair it’s sometimes needed to get help or a second opinion from a colleague. With Remote Guidance you can instantly connect to get visual assistance.
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
Visit our Insights section for more customer success stories.
Get a better understanding of the problem when it’s reported to make sure that you send the right technician with the right equipment.
Digitalization that drives better and faster service and support will increase tenant satisfaction.
Solve problems remotely and decrease travel time for operators and technicians – freeing time for more repairs.
Ensure that more homes meet the Decent Homes Standards by inspecting remotely, making it possible to cary out more inspections.
