XMReality Enterprise
The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable, all while energy prices are falling. XMReality Remote Guidance can help you save money, increase ROI, and maximize uptime.
Get the right support remotely to ensure safe work
Quickly solve issues by connecting your best expert to the problem
Keep your hands free while receiving guidance
Increase efficiency with immediate assessment of issues
the power of presence, anywhere, any time
Energy grids around the world are transforming from centralized power generation to a decentralized structure. This evolution of the grid boosts resiliency and this gives a more distributed approach to energy but introduces new challenges. Distributed power requires new ways of keeping your facilities connected. XMReality Remote Guidance gives you virtual presence across all of your locations allowing you to work smarter regardless of location.
TRUSTED BY OUR CUSTOMERS
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Inspect, test, and keep video and photo records for compliance and quality assurance.
Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
Visit our Insights section for more customer success stories.
CUSTOMER CASE STUDY
Based on a true story – Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.
Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.
Improved and more efficient knowledge transfer within the organization.
Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.
Reduce both scheduled and un-scheduled production downtime to get maximum output.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer.
XMReality’s Pointpad is used by the person who’s guiding through a desktop computer to still be able to leverage all the interactive guiding tools. It’s perfect to use for your customer or technical support centers.