XMReality Enterprise

Remote support for the Energy Industry

The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable, all while energy prices are falling. XMReality Remote Guidance can help you save money, increase ROI, and maximize uptime.



Get the right support remotely to ensure safe work


Quickly solve issues by connecting your best expert to the problem


Keep your hands free while receiving guidance


Increase efficiency with immediate assessment of issues

the power of presence, anywhere, any time

Virtual presence across all your locations

Energy grids around the world are transforming from centralized power generation to a decentralized structure. This evolution of the grid boosts resiliency and this gives a more distributed approach to energy but introduces new challenges. Distributed power requires new ways of keeping your facilities connected. XMReality Remote Guidance gives you virtual presence across all of your locations allowing you to work smarter regardless of location.


Brands using XMReality Remote Guidance to optimize operations

Use Cases

Field Service

Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.

Inspections, Walkthroughs and Audits

Inspect, test, and keep video and photo records for compliance and quality assurance.

Planning & Scheduling

Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.


Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.

NIBE Energy Systems Berry Christensson, After Sales Service Manager

“We see it as a great opportunity to further strengthen our direct contact between NIBE and our service partners onsite"

General Electric Christophe Hiette, Service Productivity Manager

"XMReality provides a unique Digital Service experience to our customers through a fast, efficiente and intuitive communication app. Imagine the possibilities that Augmented Reality tool could bring to your lab, where a Cytiva Field Service Engineer can support your instrument with unique Hands - Overlay functionality used on your phone or ipad. This starts now!"

ABB Power Grids Brazil, Eduardo Zuim, Sales and Proposal Engineer | Business Development - HVDC and FACTS

"We’re having a great time with the tool. The app is easy to handle – easy to explain to customers. The feedback has been really good. The relationship (with XMReality) is in a really good place and there’s a lot of potential for market expansion”


Learn how industry leaders leverage Remote Guidance


ABB - Providing rapid response to utility customers with our augmented reality

Based on a true story – Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.

Benefits of XMReality Remote Guidance

Reduce Truck Rolls

Solving remotely eliminate certain travel. Also remote assessment before arriving helps insure an increased first-time fix rate.

Boosted knowledge transfer

Improved and more efficient knowledge transfer within the organization.

Increase Customer Satisfaction

Connecting and solving issues quickly along with better communications keeps your customers happy which leads to lower churn.

Reduce Downtime

Reduce both scheduled and un-scheduled production downtime to get maximum output.

Get the most out of Remote Guidance

Add these tools to maximize
the use of Remote Guidance

Smart Glasses

Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer.


XMReality’s Pointpad is used by the person who’s guiding through a desktop computer to still be able to leverage all the interactive guiding tools. It’s perfect to use for your customer or technical support centers.



Read more on how Remote Guidance can create value for your business