The energy industry is undergoing a fundamental transformation from all angles including the major push to renewable, all while energy prices are falling. XMReality Remote Guidance can help you save money, increase ROI, and maximize uptime.
Get the right support remotely to ensure safe work
Quickly solve issues by connecting your best expert to the problem
Keep your hands free while receiving guidance
Increase efficiency with immediate assessment of issues
TRUSTED BY OUR CUSTOMERS
Field Service Technicians have different levels of experience and areas of expertise. Remote Guidance makes it easy for your technicians to help and support each other, without being at the same location.
Inspect, test, and keep video and photo records for compliance and quality assurance.
Use Remote Guidance to assess the situation before an on-site visit, give a colleague some extra information, or book a remote troubleshooting session.
Level up your support to provide best-in-class assistance. We integrate into major support platforms allowing you to deploy remote guidance directly from your existing system, ensuring a seamless experience for your customers.
NIBE Energy Systems Berry Christensson, After Sales Service Manager
General Electric Christophe Hiette, Service Productivity Manager
ABB Power Grids Brazil, Eduardo Zuim, Sales and Proposal Engineer | Business Development - HVDC and FACTS
THE POTENTIAL OF XMREALITY REMOTE GUIDANCE
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CUSTOMER CASE STUDY
Based on a true story – Showing how ABB Power Grids Service Centers work with digital tools for fast and efficient support to our customers. Utilizing tools like virtual or augmented reality enables remote monitoring, troubleshooting and maintenance of power systems in collaboration with our customers.
Get the most out of Remote Guidance
Using smart glasses together with XMReality Remote Guidance makes it possible for the person who’s being guided to have both hands free – making it both more efficient and in some cases safer.
XMReality’s Pointpad is used by the person who’s guiding through a desktop computer to still be able to leverage all the interactive guiding tools. It’s perfect to use for your customer or technical support centers.
Remote Guidance allows ABB to interact effectively and personally with their customers...
Are we at the beginning of the end, or the end of...