Website cover image, Energy

Renewable Energy

Maximize asset up-time

With XMReality, you can minimize generation downtime and overcome geographical distance, so your experts can be virtually on-site, anywhere at any time. 

Future-proof your renewable energy portfolio

The global energy transition is scaling rapidly. Ensuring high availability, fast fault resolution, and efficient commissioning is critical to maximize generation and ROI.

XMReality’s helps asset managers reduce downtime, optimize maintenance, and meet production targets, all while minimizing their operational carbon footprint.

 

Minimize downtime

Ensure the availability of your renewable energy assets by minimizing unplanned service stops.

Leverage your experts

Remotely guide on-site personell through installations and support without travel.

Reduce CO2 emissions

Use your resources more efficiently and cut down on unnecessary travel and CO2 emissions.

Use cases within green energy

Troubleshooting within EV charging

Troubleshoot outages faster

Sending a senior expert to every remote site with an unexpected outage is slow and expensive, while local technicians may lack the specific knowledge for a complex fault.

With XMReality, your on-site personnel can share their view with a remote expert, diagnose the issue together, and execute the right fix immediately, dramatically reducing downtime and maximizing asset availability.

Inspection and installation EV charging

Remote installations and inspections

Renewable energy assets require meticulous installation and regular inspections to ensure safety, compliance, and peak performance. But sending experts to each site is costly and time-consuming.

Use XMReality to let a local technician connect with a remote expert to conduct inspections virtually. Get documented, compliant audits in less time and with less travel.

Documentation EV charging

Customer support with built-in documentation

Go beyond phone-based customer support. With XMReality, support agents can visually guide customers or local staff through issues, or gather key info for faster, more accurate technician dispatch.

Every session is automatically documented with AI-generated transcripts, tags, videos, and a full call report, available instantly in the admin portal to track usage and value.

Proven results

50 %

Reduced waiting time

180 %

More efficient technical support

25 %

issues solved fully remotely

How XMReality works

Easily send a video call link from your computer using built-in messaging. The other person joins instantly on their smartphone – no apps, downloads, or signups needed. This gives you a shared view of the problem. With smart guide tools, you can collaborate in real time to solve the problem. After the call, get an AI-powered transcript, tags, images, notes, and usage insights for easy documentation. 

Frequently Asked Questions

What renewable energy operations can remote visual assistance support?

Remote visual assistance can support a range of renewable energy operations, including troubleshooting, installations, inspections, commissioning, maintenance, and customer or field support. It is particularly useful when assets are distributed across multiple or remote locations and specialist expertise is not always available on-site.

How can renewable energy companies respond to equipment outages faster?

Remote visual assistance allows on-site personnel to connect with an expert as soon as an issue occurs. The expert can see the equipment, assess the problem, and guide the person on-site through troubleshooting and corrective actions. This can help reduce the time required to diagnose faults and restore asset availability.

How can remote assistance help renewable energy companies manage geographically distributed assets?

Remote assistance gives centralized experts a way to support personnel working at different renewable energy sites. Instead of sending specialists to every location, companies can make expertise available remotely and provide support wherever an issue or technical task occurs.

How can renewable energy companies reduce travel to remote sites?

Companies can use remote visual assistance to handle some troubleshooting, inspections, support cases, and technical assessments without sending an expert to the site. When travel is necessary, remote support can also help teams understand the problem beforehand so the right people, tools, and equipment are sent.

Can field technicians use XMReality without installing an app?

Yes. XMReality allows a person on-site to join a remote assistance session through a secure link on a smartphone, without downloading an app or creating an account. This makes it possible to connect quickly when support is needed at a renewable energy site.

How is information from a remote service session documented?

XMReality automatically generates a PDF report from sessions. Teams can capture AI-generated transcripts and tags, images, notes, videos, and call reports. The information can then be used for follow-up, reporting, knowledge sharing, and tracking service activity.

Ready to take the next step?

We know Remote Visual Assistance from XMReality is a smart investment, and we can prove it to you. Sit down with one of our product experts to discuss what value we can create for your company.

Fill in the form and we’ll be in touch to schedule a time.

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