xmreality remote guidance

When a regular video call just isn't enough.

XMReality's remote support solution allows you to see what your customer or colleague sees and guide them as if you were right by their side

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Starting the call
Hands-overlay

An easy to use remote support solution

XMReality Remote Guidance

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem – XMReality gives you the tools to solve it.

Easy to use - for anyone, anywhere

Easy to use. Whatever the device, XMReality Remote Guidance is built to run on it. From smartphones to tablets, pointpads to smart glasses, you’re the user – you get to decide. With no limitations on platform, Android, iOS or Windows, Remote Guidance works on it.

For anyone. Smarter communication and less barriers will allow for faster, more secure ability to help people all over the world meeting a diverse audience. It will make it easier for workers to reach out for help when both the caller and the recipient can view the app in their own language.

Anywhere. With the increased language support added, platform and hardware independence in place we enable business globally to scale XMReality even broader. The combination of guidance features and multiple languages helps our customers and partners to bridge language barriers and become even more efficient in expanding into their markets.

XMReality Hardware

Turn your Computer into a powerful Guidestation

The Pointpad enables the Hands Overlay feature from a desktop and basically turns any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. By showing, not telling, you can avoid misunderstandings and remove language barriers, leading to fast, efficient issue resolution and happier customers and colleagues.

READ MORE ABOUT OUR POINTPAD


Realwear glasses

XMReality Hardware

XMReality Remote Guidance in Smart Glasses

With smart glasses as one of the most powerful options to the remote support toolkit, we wanted to create an easier experience for workers who need their hands to do the job, while being supported from remote. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market. We are currently supporting the following smart glasses:

  • Vuzix M300, M400
  • Realwear HMT-1 and HMT-1Z1
  • Iristick G1, G1.Pro, H.1
  • Zebra HD4000

FIND OUT IF SMART GLASSES SUITS YOUR BUSINESS


How do you get the most out of your remote support tool?

Once realizing that remote work is on the rise and will be an essentiell part in many industries, establishing the best way to get the most out of the tool will be crucial. We have summarized key success factors from our customers for you to get right on track with your remote collaboration:

  • Make sure you define use cases and goals
  • Assign responsibilities
  • Have clear introduction to all new users

GET THE MOST OUT OF YOUR REMOTE SUPPORT SOLUTION

Additional Features

Available API

XMReality Remote Guidance can be fully customised and integrated into the processes and workflows of your organisation.

Analytics

Track usage and other KPI’s in our administration portal.

White Label Branding

Make XMReality Remote Guidance your own by customizing Call Links and apps.

Group Calling

Invite multiple participants to a Remote Guidance Call.

Knowledge Base

Get information on how to use XMReality Remote Guidance and how to get the most out of your sessions.

In-App Messaging

Message other XMReality users directly from our apps.

End-to-End Encryption

Transfer knowledge securely with end-to-end encryption.

Helpdesk System Integration

XMReality Remote Guidance can be integrated in for example JIRA and Zendesk.

Active Directory Federation

XMReality Remote Guidance is compatible with SAML and OAuth for easy login and access.

Read more about how XMReality Remote Guidance can help your business: