“In order to increase first visit completion and customer satisfaction, Electrolux decided to enable remote assistance solution for its field technicians across Europe. XMReality solution clearly appeared to us as the best solution in the area, especially the hand overlay feature which makes the support extremely intuitive and easy.” Jean-Noel Thibault, Digital Transformation Director, Electrolux Major Appliances, EMEA
”The order is a strong indicator on the large potential in our offering within field service operations for Swedish and International manufacturing company groups. It is yet another proof of the success of the new generation of XMReality Remote Guidance and that we strengthen our market leading position within Remote Guidance, says Johan Castevall, CEO of XMReality.
The order increase revenues by 0,7 MSEK and the XMReality Remote Guidance solution will be implemented at several European business units within Electrolux. In all of them the use case is to improve field service operations and knowledge sharing. The order includes XMReality Remote Guidance Software™, XMReality Point-pad™ and smart glasses. The revenues will be recognized during 2018.
Electrolux has been a customer to XMReality since November 2017 and after an initial technical pre-study the XMReality Remote Guidance is now rolled out within several European business units.