Region Halland, one of Swedens 21 regions, is using XMReality remote assistance to streamline their technical management and support. Region Halland is responsible for support across various administrative areas, including hospitals, where remote video guidance is used to ensure smooth and efficient operations and service.
XMReality's remote support solution improves collaboration across the entire region and enables technicians with broad expertise to quickly identify and, in some cases, directly resolve issues during a call. Additionally, XMReality is contributing to cost reductions, which was a key factor in the decision to implement the software.
Remote support will be integrated into Region Halland's on-call procedure to reduce lead times and minimize unnecessary, costly travel for on-call personnel.
- "Region Halland is cutting costs and enhancing technical support with XMReality. By leveraging remote support, they are reducing travel expenses, improving collaboration across the region, and delivering faster, more cost-effective service," says Matilda Bergman, Chief Experience Officer at XMReality.
About Region Halland
Region Halland's mission is to manage issues related to healthcare, business, culture, environment, infrastructure, and more. Region Halland's vision is to become the 'Best Place to Live' – the best place to live, study, work, and run a business.
