Dina Försäkringar Syd leads the way in the insurance industry's digital development by implementing XMReality Remote Guidance. With the help of the newly acquired remote support software, Dina Försäkringar Syd can introduce new workflows for damage assessments and insurance application handling.
XMReality simplifies the verification of information in insurance cases before a customer purchases a policy. It also supports damage inspections, which can now be conducted remotely to determine the customer’s eligibility for compensation. The use of remote video support accelerates the process, reduces waiting times and travel, and improves customer satisfaction by providing faster and more convenient service.
- "Offering a digital inspection as the first option creates flexibility and enables a quick assessment of insurance needs or damage repairs. Digital customer meetings also provide faster service and help us allocate resources to the right risk or damage, thereby further increasing our availability." Tomas Johansson, Risk Manager at Dina Försäkringar Syd
-
"As part of being an accessible and sustainable insurance option, digital customer support is a major step in the right direction. XMReality makes things easier for our inspection staff, sales team, claims personnel, and, most importantly, for our existing and new customers." Ola Bergman, CEO of Dina Försäkringar Syd
About Dina Försäkringar
Dina Försäkringar is Sweden’s fifth-largest insurance company, consisting of five local companies with offices spanning from Lund in the south to Piteå in the north. The company offers insurance for homes, cars, families, pets, farms, and businesses. As part of its commitment to innovation, Dina Försäkringar Syd is the first within the group to implement XMReality.
