Siemens AG

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Siemens Industrial Turbomachinery AB (SIT AB) is a fully owned subsidiary of Siemens AG and provides the world with gas turbines and gas turbine based solutions for a sustainable and cost efficient production of electricity, steam and heat. The turbines also work as movers for compressors and pumps, predominantly in the oil and gas business. A complete service organization covers all delivered products and solutions. SIT AB has 2,600 employees in Sweden and a total turnover of 10 billion SEK. Learn more about Siemens AG on their web site


ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. Learn more about ABB on their web site


Electrolux is a leading global appliance company, who places the consumer at the heart of everything they do. Through their brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, they sell more than 60 million household and professional products in more than 150 markets every year. Learn more about Electrolux on their web site

“In order to increase first visit completion and customer satisfaction, Electrolux decided to enable remote assistance solution for its field technicians. XMReality solution clearly appeared to us as the best solution in the area, especially the hand overlay feature which makes the support extremely intuitive and easy.”
– Digital Transformation Director

Haas Group

The highly specialized Austrian Haas Group supplies state-of-the-art lines, machinery and services to manufacturers in the wafer, biscuit, confectionery and dairy industries worldwide. Haas brands include Franz Haas wafer machines; Franz Haas CFT cone and waffle machines; Haas-Meincke machines and plants for biscuit and cake production and Haas-Mondomix mixing, kneading, aerating and depositing equipment. Haas is offering Remote Guidance to customers, accomplishing tasks on Haas equipment in close collaboration between customer’s staff and Haas’ customer support. Learn more about Haas Group on their web site


Epiroc increase customers’ productivity by providing innovative equipment, consumables and service for drilling and rock excavation. Learn more about Epiroc on their web site

“Our vision is to continue to be the foremost innovator with the best support in the industry. We are always looking for new opportunities and tools to achieve our visions and goals. We are having our customer in focus, and Remote Guidance enables us to better support them with rapid and high-quality service. The ever-increasing demands for efficiency makes it important for us to work together with our partners to find new solutions for the future.”

– Global Manager Technical Service Operations, Mining and Rock Excavation Service, MRS

Bosch Rexroth

Remote Guidance is an enabler for increased service- support offerings mainly for hydraulic engines, called InSight Live. Learn more about Rexroth on their web site

“Our customers are very excited to have such an easy way to access world class support, and that without waiting until a specialist arrives on site. Combined with our other services, I really feel that this represents the future and we are happy to be able to say, that we are a part of that future today!”
– Service Business Developer, Bosch Rexroth Group

Norden Machinery

Norden Machinery is a world leading global supplier of tube filling systems, with over 5,000 machines in operation at their customer sites. Download case study

Learn more about Norden Machinery on their web site

“With XMReality Remote Guidance we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them.”
– Customer Service Manager, Norden Machinery


At Bombardier, XMReality is used to increase field service efficiency, supporting Bombardier’s own technicians in the field, performing maintenance on trains. Learn more about Bombardier on their web site

“XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements.”
– Former Manager ITCS Onboard, Bombardier Transportation RCS


Futura uses XMReality for aftermarket support, offering Remote Guidance to customers, minimizing downtime on tissue machines. Download case study

Learn more about Futura on their web site

Gebo Cermex

Gebo Cermex uses XMReality for aftermarket support offering for Remote Guidance to customer using Gebo packaging machinery. Learn more about Gebo Cermex on their web site