ABB

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in electrification products, robotics and motion, industrial automation and power grids, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner of Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 135,000 employees. Learn more about ABB on their web site

Electrolux

Electrolux is a leading global appliance company, who places the consumer at the heart of everything they do. Through their brands, including Electrolux, AEG, Anova, Frigidaire, Westinghouse and Zanussi, they sell more than 60 million household and professional products in more than 150 markets every year. Learn more about Electrolux on their web site

“In order to increase first visit completion and customer satisfaction, Electrolux decided to enable remote assistance solution for its field technicians. XMReality solution clearly appeared to us as the best solution in the area, especially the hand overlay feature which makes the support extremely intuitive and easy.”
– Digital Transformation Director

NIBE

NIBE Group is a global organisation that contributes to a smaller carbon footprint and better utilisation of energy. NIBE AB operates in three business areas – Climate Solutions, Element and Stoves. NIBE AB develop, manufacture and market climate solutions for all types of property.

” We see this as a great opportunity to further strengthen our direct contact between NIBE and the onsite service and shorten the distance between the two. By using this tool a direct feed can be establish to get instantaneous feedback on changes and improvements, thereby avoiding extra communications or customer visits. Any problem solved on a first visit is valuable, not only in time and money but also in customer relations.”

-Berry Christensson
After Sales Service Manager

Learn more about Nibe on their website

Bühler

Billions of people come into contact with Bühler technologies to cover their basic needs for food and mobility every day. Two billion people each day enjoy foods produced on Bühler equipment; and one billion people travel in vehicles manufactured with parts produced with our machinery. Countless people wear eye glasses, use smart phones, and read newspapers and magazines, all of which depend on Bühler process technologies and solutions. Having this global relevance, we are in a unique position to turn today’s global challenges into sustainable business. We want every human being to have access to healthy food. We want to do our part to protect the climate with energy-efficient cars, buildings, and machinery. Our motto is creating “innovations for a better world.”

Bühler invests up to 5% of turnover into research and development. In 2018, over 13,000 employees generated a turnover of CHF 3.3 billion. As a Swiss family-owned company, Bühler is active in 140 countries around the world and operates a global network of 30 production sites.

Learn more about Bühler on their web site

Haas Group

The highly specialized Austrian Haas Group supplies state-of-the-art lines, machinery and services to manufacturers in the wafer, biscuit, confectionery and dairy industries worldwide. Haas brands include Franz Haas wafer machines; Franz Haas CFT cone and waffle machines; Haas-Meincke machines and plants for biscuit and cake production and Haas-Mondomix mixing, kneading, aerating and depositing equipment. Haas is offering Remote Guidance to customers, accomplishing tasks on Haas equipment in close collaboration between customer’s staff and Haas’ customer support. Learn more about Haas Group on their web site

Siemens AG

Siemens AG (Berlin and Munich) is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. Siemens Industrial Turbomachinery AB (SIT AB) is a fully owned subsidiary of Siemens AG and provides the world with gas turbines and gas turbine based solutions for a sustainable and cost efficient production of electricity, steam and heat. The turbines also work as movers for compressors and pumps, predominantly in the oil and gas business. A complete service organization covers all delivered products and solutions. SIT AB has 2,600 employees in Sweden and a total turnover of 10 billion SEK. Learn more about Siemens AG on their web site

Epiroc

Epiroc increase customers’ productivity by providing innovative equipment, consumables and service for drilling and rock excavation. Learn more about Epiroc on their web site

“Our vision is to continue to be the foremost innovator with the best support in the industry. We are always looking for new opportunities and tools to achieve our visions and goals. We are having our customer in focus, and Remote Guidance enables us to better support them with rapid and high-quality service. The ever-increasing demands for efficiency makes it important for us to work together with our partners to find new solutions for the future.”

– Global Manager Technical Service Operations, Mining and Rock Excavation Service, MRS

Minebea Intec

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With its headquarters in Hamburg, Germany, for around 150 years the company has been offering products and services which have become synonymous with innovation, performance and reliability. Its product portfolio includes platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and user-friendly software solutions. Learn more about Minebea Intec on their web site

“We are now able to make our service accessible from anywhere in the world at any time. This intuitive tool helps reduce or prevent disruptions, while simultaneously increasing the technical availability of systems and devices. It therefore forms part of a consistent prevention strategy”
– Global Service Product Manager at Minebea Intec

Strömsholmen

Strömsholmen develops gas springs and gas hydraulic systems for stamping dies and counterbalance, as well as gas hydraulic suspension systems for heavy duty off-road vehicles. Strömsholmen is located in the small community Tranås in Sweden. The company is a business of Barnes Group Inc. (NYSE:B), located in the U.S. Since 1983 we have developed and refined the gas spring technology, but we have been in the business since 1876 – for many years as a world-leader, with an export share of 95 percent. Read more about Strömsholmen on their web site

“By this cooperation with XMReality we are able to strengthen our motto “The safer choice” by offering the best and most efficient customer support out there”

Product & Innovation Manager at Strömsholmen

Norden Machinery

Norden Machinery is a world leading global supplier of tube filling systems, with over 5,000 machines in operation at their customer sites. Download case study

Learn more about Norden Machinery on their web site

“With XMReality Remote Guidance we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them.”
– Customer Service Manager, Norden Machinery

Bombardier

At Bombardier, XMReality is used to increase field service efficiency, supporting Bombardier’s own technicians in the field, performing maintenance on trains. Learn more about Bombardier on their web site

“XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements.”
– Former Manager ITCS Onboard, Bombardier Transportation RCS

Futura

Futura uses XMReality for aftermarket support, offering Remote Guidance to customers, minimizing downtime on tissue machines. Download case study

Learn more about Futura on their web site

Gebo Cermex

Gebo Cermex uses XMReality for aftermarket support offering for Remote Guidance to customer using Gebo packaging machinery. Learn more about Gebo Cermex on their web site