3 Reasons why Remote Guidance will be the ‘new normal’ for field service in a post-corona-age

May 2nd, 2020

Will businesses ‘go back to normal’ after the Corona pandemic or should they start preparing now for a ‘new normal’? Three factors will significantly change the industry after today’s pandemic. What are they, and how can Field Service businesses be ready?   Are we at the beginning of the end, or the end of the […]

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4 Top tips for knowledge transfer

April 9th, 2020

As more older experts head into retirement, and younger digitally savvy recruits come in – how can you best transfer knowledge and skills from your veterans to your entrants?     TOP TIP  1 MENTORING MATTERS Mentoring boosts performance and productivity – and with real-time, shared-view communications tools it doesn’t have to be expensive, in […]

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Be right by your customer’s side – even when you can’t

March 10th, 2020

The world’s attention is understandably focused on the evolving situation with COVID-19 – and the implications to global health, welfare, and business. However, disruptions to our normal working day are an increasingly common occurrence in an ever more globalized society – and it pays to be prepared. When discussing a potential pandemic, it might seem […]

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Speaking the same language – globalization and the role of technology

February 19th, 2020

Anyone involved in business over the last decade has probably been (over)exposed to certain recurring themes – ‘digital transformation’, ‘internet of things’, ‘big data’. But there’s one, transformative theme that underpins and drives them all – globalization. Globalization is not new (we can see a major increase in global trade from the 1950s),what is new […]

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The interview – How ABB are raising the game with XMReality Remote Guidance in Brazil

December 5th, 2019

We spoke to ABB Power Grid’s Eduardo Zuim about how they use XMReality Remote Guidance to take sales and support to the next level. Download as a PDF   ABB Power Grids offers power and automation products, systems, service and software solutions across the generation, transmission and distribution value chain. ABB pioneered HVDC technology more […]

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Need help? The answer is in your hands.

December 5th, 2019

It’s an unfortunate truth of business that no matter how well prepared you are, no matter how many contingency plans you have put in place, sometimes things just…stop working.   Success in any business is not just about eliminating problems – it’s about the speed and efficiency with which we react to them when they […]

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Success story – Coesia helps customers deal with the unexpected…

December 5th, 2019

Coesia is a group of 21 packaging and industrial companies operating globally, driven by a core philosophy of constant innovation. With over 9,000 employees worldwide, they’re always striving to offer better, more efficient customer service through advanced technological solutions.  Watch the video to see how XMReality helps Coesia reduce downtime, waste, and costs while deploying […]

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Seeing is believing – Remote Guidance in action

November 6th, 2019

ABB Power Grid’s Rapid Response Service use XMReality Remote Guidance to help provide fast and efficient resolution to major breakdowns – worldwide. Remote Guidance allows ABB to interact effectively and personally with their customers – with significant increases in customer satisfaction. Watch the video below!

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XMReality and sustainable support:
Send expertise – not people

November 6th, 2019

We’re all aware that we need to be more environmentally conscious, in both our personal and professional lives, but where should we start? These days sustainability is urgent and personal – for all of us. Popular sites like Shamelpane even tell us exactly how much arctic ice we melt each and every time we fly. Sustainability […]

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