XMReality Blog
The Pointpad enables the Hands Overlay feature from a desktop, turning any computer into a powerful guide station, perfect for in-house helpdesk professionals or technical support centers. You can avoid misunderstandings and remove language barriers by showing, not telling, leading to fast, efficient issue resolution and happier customers and colleagues.
With XMReality, you can guide your counterpart using the Hands Overlay feature in your remote support call. Hands Overlay is an Augmented Reality feature that lets you overlay your hand gestures on top of the real-time video.
Hands Overlay has proven to be much more efficient when instructing someone on how to solve a specific task. Show your counterpart exactly what you mean instead of explaining it in words. It proves exceptionally useful when you show someone how to turn a screw, explain what cord goes where, or provide other instructions where complex technical support is needed. Hands Overlay is also very important when you need both hands to give instructions or guide someone through difficult tasks.
The Pointpad turns any computer into a powerful guide station, perfect for in-house Helpdesk professionals or technical support centers. You can avoid misunderstandings and remove language barriers by showing, not telling, leading to fast, efficient issue resolution and happier customers and colleagues.
Hands overlay and the Pointpad are useful for everyone who intends to use XMReality from a desktop computer or support station, which can be useful during everyday calls. The Pointpad is additional hardware that XMReality offers, used by the person giving support to enhance hand gestures to provide clear instructions, typically for experts in a helpdesk setup. It comes in handy when you need both hands to provide instructions or guide someone.
The Pointpad has a camera installed above the area where you show instructions with your hands, so both hands are free to point at specific areas and provide intuitive instructions. Thanks to a built-in light and the black background, the camera can easily and more separate your hands from the environment, ensuring the receiver sees a crisp, clear picture with only your overlayed hands.
