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Coesia provide real-time diagnosis and technical support, without the need of a physical presence

Packaging 2 min read

Coesia is a group of 21 packaging and industrial companies operating globally, driven by a core philosophy of constant innovation. With over 9,000 employees worldwide, they’re always striving to offer better, more efficient customer service through advanced technological solutions. Coesia has their own branded version of XMReality Remote Guidance, Coesia Remote assistance.

“The labor shortage hits our customers especially hard when it comes to sourcing the skilled technicians necessary to keep automated systems running at peak efficiency,” says Travis Younger, director of customer service for R.A Jones, a Coesia Company. “Our Remote Assistance is a cost-effective way to extend the capability of in-house maintenance personnel and deliver essential service results, like faster diagnosis, troubleshooting and resolution, and reduced service cost.”

Coesia Customer Service Director, Alfonso Castaneda, says “We spend over hundred thousand hours travelling. What we want to do is to convert some of those hours into proactive work. Solve problems at the customer’s before they actually happens, be available to support other technicians in other parts of the world and Transfer knowledge.”

Watch the video to see how XMReality helps Coesia reduce downtime, waste, and costs while deploying industry-leading expertise where and when it’s needed most.

 


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About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location.

With Remote Guidance you can:

Connect quickly & easily using call-links
Regardless of whether the recipient receives the link via email, SMS, or some other means, they simply open it in their browser, and click “Start Remote Guidance” to call you directly. They don’t need to install the app and you don’t have to set up a user account for them.
Use a unique Hands-Overlay technology
The customer simply points their phone or mobile device’s camera at the problem and you can with gestures, drawing-on-screen, or other tools show them what to do, step-by-step.
Integrate through APIs
Integrate XMReality Remote Guidance directly with your own system through APIs to receive maximum benefit of data.

Contact us if you want to learn more about how XMReality Remote Guidance™ can help you.

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