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Schmid Rhyner digitizes the printing industry with innovative and unique solution

Manufacturing 2 min read

They are reducing downtime, travel costs and carbon footprint with the help of the RedButton, their new licensed XMReality Remote Guidance solution

World-leading print finishing specialists Schmid Rhyner are a small company with a big footprint. RedButton, their new licensed XMReality Remote Guidance solution, enables them to optimize customer’s machine settings as if they were onsite — reducing downtime, travel costs and carbon footprint. Machine downtime costs customers precious time, and money. For Schmid Rhyner’s small, highly skilled team of Help Desk Application Engineers in Switzerland that fact is constantly front-of-mind.

The team supports customers in over 100 countries across Europe, the US and Asia. One tool they rely on is RedButton, it gives customers real-time, shared-view support that can locate and solve problems simply and fast. In fact, at the push of a “red button”.

We spoke with Schmid Rhyner Application Engineer Daniel Weber, about how they use XMReality Remote Guidance to take their service to the next level.

 

Learn how Schmid Rhyner digitizes the printing industry with XMReality Remote Guidance.

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About XMReality Remote Guidance™
XMReality Remote Guidance is an AR-enabled knowledge sharing tool that lets you communicate with gestures, speech, chat and pointers with someone in a completely different location.

With Remote Guidance you can:

Connect quickly & easily using call-links
Regardless of whether the recipient receives the link via email, SMS, or some other means, they simply open it in their browser, and click “Start Remote Guidance” to call you directly. They don’t need to install the app and you don’t have to set up a user account for them.
Use a unique Hands-Overlay technology
The customer simply points their phone or mobile device’s camera at the problem and you can with gestures, drawing-on-screen, or other tools show them what to do, step-by-step.
Integrate through APIs
Integrate XMReality Remote Guidance directly with your own system through APIs to receive maximum benefit of data.

Contact us if you want to learn more about how XMReality Remote Guidance™ can help you.

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