XMReality Remote Guidance

XMReality Remote Guidance
- for faster problem solving

The power of presence, anywhere, any time

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INCREASE EFFICIENCY

Over 30% faster problem resolution compared to a standard video call – and 50% less errors.

DRIVE REVENUE

25% service level enhancement, 21% increase first time fix rate and up to 70% reduced time for equipment repairs.

BOOST CUSTOMER SATISFACTION

Increase NPS with 30% by using XMReality Remote Guidance to support your customers.

SUSTAINABILITY

Create financial value, encourage knowledge transfer and safe working conditions while having a positive impact on the environment.

people looks at xmreality remote support solution in microsoft teams

XMReality Remote Guidance

What is remote support?

Remote support gives your people the skills, knowledge, and support they need – where and when they need them. But how do you get started, and is it the right solution for your business? We have covered all you need to know in our guide.

FIND OUT ALL YOU NEED TO KNOW ABOUT REMOTE SUPPORT 

Global brands use XMReality

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Starting the call
Hands-overlay

How it works

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem – XMReality gives you the tools to solve it.

What makes XMReality Remote Guidance unique?

HARDWARE AND SOFTWARE INDEPENDENT

Works regardless of platform or device

SCALABILITY

The power of remote support in a scalable format

SIMPLICITY

Easy to start, easy to use for you and your customer anywhere

ACCESSIBILITY

Use it anywhere, at any time with anyone you want

Realwear glasses

XMReality Remote Guidance

XMReality Remote Guidance in Smart Glasses

With smart glasses as one of the most powerful options to the remote support toolkit, we wanted to create an easier experience for workers who need their hands to do the job, while being supported from remote. As the different use areas of smart glasses expand, XMReality continue to optimize the way our product work on the most popular smart glasses on the market.

FIND OUT IF SMART GLASSES SUITS YOUR BUSINESS 

Read how XMReality Remote Guidance can create benefits for your industry