XMReality Remote Guidance

XMReality Remote Guidance
- for faster problem solving

The power of presence, anywhere, any time

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INCREASE EFFICIENCY

Over 30% faster problem resolution compared to a standard video call – and 50% less errors.

DRIVE REVENUE

25% service level enhancement, 21% increase first time fix rate and up to 70% reduced time for equipment repairs.

BOOST CUSTOMER SATISFACTION

Increase NPS with 30% by using XMReality Remote Guidance to support your customers.

SUSTAINABILITY

Create financial value, encourage knowledge transfer and safe working conditions while having a positive impact on the environment.

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XMReality Remote Guidance

What is a remote support solution?

Remote support gives your people the skills, knowledge, and support they need – where and when they need them. Remote support will help you:

  • Increased efficiency
  • Drive revenue
  • Boost customer satisfaction

So how do you get started, and is it the right solution for your business?

FIND OUT MORE ABOUT REMOTE SUPPORT

Global brands use XMReality

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Choose a contact
Starting the call
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How it works

Use the app to create a link and send to anyone that needs remote support.

The person you send the link to does not need to install an app or sign up.

You can connect directly with existing XMReality users without having to send a call link.

When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.

When the call is connected you can see what that person is seeing and get a better understanding of the problem.

Of course you can also switch who is guiding!

If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.

Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.

No matter the problem – XMReality gives you the tools to solve it.

Read how XMReality Remote Guidance can create benefits for your industry

We strive for sustainable Business

XMReality provides sustainable solutions for longterm benefits

At XMReality we believe that a great product also needs to be a sustainable product, both when it comes to financial, social and environmental aspects.

That’s why we are proud that our remote support solution contributes to all three of those aspects by creating financial value for companies, encouraging knowledge transfer and safe working conditions and having a positive impact on the environment. Here you can read more about how XMReality Remote Guidance contributes to lower CO2 emissions through reduced travels.

XMREALITY AND SUSTAINABLE SUPPORT

What makes XMReality Remote Guidance unique?

HARDWARE AND SOFTWARE INDEPENDENT

Works regardless of platform or device

SCALABILITY

The power of remote support in a scalable format

SIMPLICITY

Easy to start, easy to use for you and your customer anywhere

ACCESSABILITY

Use it anywhere, at any time with anyone you want