Welcome to XMReality

The world’s most powerful AR-enabled remote guidance tool.
Like being there.

Boost revenueChange the way you deliver service and discover new revenue streams. Your service offering becomes more complete.

Increase customer satisfactionIncrease production uptime, first time fix-rate, resolution time, and reduce errors.

Cut costsWith remote guidance no costly field trips are required which also decreases your CO2 footprint.


The power of presence, anywhere, any time.

What if you could be in two places at once? Our solution lets you guide the hands and see through the eyes of your experts and service technicians wherever they are, cutting your costs and augmenting your competitive edge.


Instant access through a web client
IoT Integration to visualize machinery data
Multiparticipant calls

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This is how it works

Remote Guidance is a scalable subscription service hosted on Amazon Web Services. It can be accessed on any device, user-to-user or via a service center.

See how it's done

Christer Bäck, Senior Customer Service Manager, Norden Machinery.

”We expect to reduce extended warranty service costs by 10% using XMReality, money that goes direct into our EBIT. And these savings also mean we’re able to offer more goodwill services to our clients.”

Alessandro Viani, Manager of ProCare Futura Aftersales Divison.

”The moment we saw it we knew this was what we'd been looking for. Smart, simple, easy to switch on and run on existing platforms. We don't have to request anything from the customer. One click and they're in. "

Trusted by some of the biggest companies in the world

Our customers

Expand your expertise.
Around the world, around the clock.