Over 30% faster problem resolution compared to a standard video call – and 50% less errors.
25% service level enhancement, 21% increase first time fix rate and up to 70% reduced time for equipment repairs.
Increase NPS with 30% by using XMReality Remote Guidance to support your customers.
Create financial value, encourage knowledge transfer and safe working conditions while having a positive impact on the environment.
XMReality Remote Guidance
XMReality Remote Guidance allows you to see what your customer or colleague sees and guide them as if you were right by their side. Send a call link to anyone with a smart device to start a shared video stream where you have a multitude of powerful tools to guide the person on the other end, including augmented reality features. You collaborate in an interactive environment where speech, video and guiding tools combined makes for faster problem resolution.
Global brands use XMReality
Use the app to create a link and send to anyone that needs remote support.
The person you send the link to does not need to install an app or sign up.
You can connect directly with existing XMReality users without having to send a call link.
When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.
When the call is connected you can see what that person is seeing and get a better understanding of the problem.
Of course you can also switch who is guiding!
If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.
Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.
No matter the problem – XMReality gives you the tools to solve it.
Works regardless of platform or device
The power of remote support in a scalable format
Easy to start, easy to use for you and your customer anywhere
Use it anywhere, at any time with anyone you want