Over 30% faster problem resolution compared to a standard video call – and 50% less errors.
25% service level enhancement, 21% increase first time fix rate and up to 70% reduced time for equipment repairs.
Increase NPS with 30% by using XMReality Remote Guidance to support your customers.
Create financial value, encourage knowledge transfer and safe working conditions while having a positive impact on the environment.
XMReality Remote Guidance
Remote support gives your people the skills, knowledge, and support they need – where and when they need them. Remote support will help you:
So how do you get started, and is it the right solution for your business?
Global brands use XMReality
Use the app to create a link and send to anyone that needs remote support.
The person you send the link to does not need to install an app or sign up.
You can connect directly with existing XMReality users without having to send a call link.
When the person clicks the link it opens their view in a web browser and a call is placed to your XMReality app.
When the call is connected you can see what that person is seeing and get a better understanding of the problem.
Of course you can also switch who is guiding!
If you need to solve the problem directly, XMReality provides you with many different tools to help guide the person on the call to a resolution.
Point at specific areas, pause the video and draw or use your hands to provide intuitive instructions.
No matter the problem – XMReality gives you the tools to solve it.
We strive for sustainable Business
At XMReality we believe that a great product also needs to be a sustainable product, both when it comes to financial, social and environmental aspects.
That’s why we are proud that our remote support solution contributes to all three of those aspects by creating financial value for companies, encouraging knowledge transfer and safe working conditions and having a positive impact on the environment. Here you can read more about how XMReality Remote Guidance contributes to lower CO2 emissions through reduced travels.
Works regardless of platform or device
The power of remote support in a scalable format
Easy to start, easy to use for you and your customer anywhere
Use it anywhere, at any time with anyone you want