Linköping, Sweden ”XMReality AB (publ), a leading developer of augmented reality (AR) solutions, announces a new integration between XMReality Remote Guidance™ and IFS Field Service Management that lets IFS customers connect to an expert, anywhere in the world, who can guide them through the task at hand using AR with hands overlay.
Through the IFS integration, a work order is automatically generated by a connected product in the field and dispatched to a technician, who uses their mobile device to connect with a remote expert who can support the job execution in real time. Using AR, the solution leverages human-to-human interaction, to drive efficiency and boost first-time fix rates.
“The integration with a first-class service platform such as IFS Field Service Management expands our offering to encompass a wider market. This type of collaboration is important to accelerate our future growth,” says Johan Castevall, CEO of XMReality.
“We want to provide the best field service management solutions on the market. To do this, we must stay innovative, which is why we team up with exciting companies like XMReality. Our goal is to create better value for our customers, helping them grow their long-term service revenue”, says Olle Alvemark, Industry Director, Manufacturing, IFS in Scandinavia.
Learn more about the cooperation by viewing this video: http://bit.ly/2pyDXlq