Heavy duty is defined as usage in industrial environments or otherwise harsh environments. Typical industry segments include foundry, marine, mining and manufacturing.
If your people do fieldwork in different geographical locations, it may be useful to have a central guiding station, using XMReality’s guiding set, from where support can be carried out remotely.
There is an endless number of different field service tasks. Many of these require that service technicians have both hands free during service execution.Therefore, users in heavy-duty operations appreciate wearing video glasses and using tablets with rugged casings.
- Smart Glasses
- Rugged casing
In many service delivery companies, especially smaller ones, the majority of the workforce is in the field most of their time. Much of the communication going on within the workforce is one-to-one communication to discuss specific matters.
In one and the same day, a specialist may act as either a guide or as a follower, depending on the situation and the task at hand. Mobile workforce applications range from light to heavy duty, which means that cellphones and tablets with or without a rugged tablet casing will meet the need for users in the field.
Guiding sets offer highest-quality remote guidance for mobile users too. Equipping two or more field service technicians with guiding sets means they can guide each other through most scenarios that may arise during the day.
- Rugged casing
Light duty is defined as generally clean environments, mainly in non-industrial environments, such as office buildings or other public locations, healthcare or cleanroom laboratories.
Professional user groups include electricians, office equipment service engineers, medical technology specialists, etc. Users in the field can generally use standard office equipment such as tablets and cellphones for remote guidance. Service organizations with several branch offices in different regions or countries can benefit greatly from allowing their specialists to guide followers remotely using guiding sets.