Remote Guidance is an enabler for increased service- support offerings mainly for hydraulic engines, called InSight Live. Read more
"Our customers are very excited to have such an easy way to access world class support, and that without waiting until a specialist arrives on site. Combined with our other services, I really feel that this represents the future and we are happy to be able to say, that we are a part of that future today!"
- Service Business Developer, Bosch Rexroth Group
Wärtsilä uses XMReality for aftermarket service, providing Remote Guidance for service technicians on ships at sea, servicing Wärtsilä machinery. Read more
"As part of our services offering, we provide to our customers Virtual Service Engineering – real-time remote monitoring and advice for complex troubleshooting, inspections and repair, utilizing remote connectivity and augmented reality technology. As a result, customers can improve their efficiency and safety, reduce risks and avoid unexpected interruptions in operations. With the technology in use from XMReality, the service engineer can interact in real-time with experts in Wärtsilä’s remote service centres around the world. Virtual Service Engineering is one example of the digital solutions we are continuously developing."
- Marketing manager, Wärtsilä Services
At Bombardier, XMReality is used to increase field service efficiency, supporting Bombardier’s own technicians in the field, performing maintenance on trains. Read more
"XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements."
- Former Manager ITCS Onboard, Bombardier Transportation RCS