Our customers

Atlas Copco Rock Drills

Atlas Copco Rock Drills increase customers’ productivity by providing innovative equipment, consumables and service for drilling and rock excavation. Read more

"Our vision is to continue to be the foremost innovator with the best support in the industry. We are always looking for new opportunities and tools to achieve our visions and goals. We are having our customer in focus, and Remote Guidance enables us to better support them with rapid and high-quality service. The ever-increasing demands for efficiency makes it important for us to work together with our partners to find new solutions for the future."

- Global Manager Technical Service Operations, Mining and Rock Excavation Service, MRS

Bosch Rexroth

Remote Guidance is an enabler for increased service- support offerings mainly for hydraulic engines, called InSight Live. Read more

"Our customers are very excited to have such an easy way to access world class support, and that without waiting until a specialist arrives on site. Combined with our other services, I really feel that this represents the future and we are happy to be able to say, that we are a part of that future today!"

- Service Business Developer, Bosch Rexroth Group

Norden Machinery

Norden Machinery is a world leading global supplier of tube filling systems, with over 5,000 machines in operation at their customer sites. Read more

"With XMReality Remote Guidance we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them."

- Customer Service Manager, Norden Machinery

Wärtsilä

Wärtsilä uses XMReality for aftermarket service, providing Remote Guidance for service technicians on ships at sea, servicing Wärtsilä machinery. Read more

"As part of our services offering, we provide to our customers Virtual Service Engineering – real-time remote monitoring and advice for complex troubleshooting, inspections and repair, utilizing remote connectivity and augmented reality technology. As a result, customers can improve their efficiency and safety, reduce risks and avoid unexpected interruptions in operations. With the technology in use from XMReality, the service engineer can interact in real-time with experts in Wärtsilä’s remote service centres around the world. Virtual Service Engineering is one example of the digital solutions we are continuously developing."

- Marketing manager, Wärtsilä Services

Bombardier

At Bombardier, XMReality is used to increase field service efficiency, supporting Bombardier’s own technicians in the field, performing maintenance on trains. Read more

"XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements."

- Former Manager ITCS Onboard, Bombardier Transportation RCS

Futura

Futura uses XMReality for aftermarket support, offering Remote Guidance to customers, minimizing downtime on tissue machines.

Gebo Cermex

Gebo Cermex uses XMReality for aftermarket support offering for Remote Guidance to customer using Gebo packaging machinery.

Volvo Cars

Remote Guidance is used at Volvo cars for plant-to-plant use, supporting other production facilities in the world, enabling supply chain excellence in car production.

Tetra Pak

Tetra Pak uses XMReality for field service, to support technicians and manufacturing plants worldwide, enabling world class support for packaging machinery.

Example stories

Support desk example

Find out about how Remote Guidance can allow anyone to help assist the field service organization on site with the customer. Read more

Service technician example

Find out about how Remote Guidance can be used to allow anyone in the field to perform service with the help of a remote expert. Read more