News archive

Augmented reality enables new business opportunities to manufacturing industry

Excerpt from Lönsam Industri June 9, 2017. Read a translated version below:

XMReality Remote Guidance™, based on Augmented Reality (AR), offers an effective tool for field service engineers.

When the customer service department at Norden Machinery receives an alarm from a customer site about machinery fault, the organization springs into action. The tube filling systems manufactured by the Kalmar-based company are of complex design and require specialist skills to troubleshoot and repair.

“Our clients are located all over the world, manufacturing anything from cosmetics to pharmaceuticals and heavy machinery. Some clients make as many as 1,000 tubes per minute, where each minute of downtime can result in significant financial loss,” says Christer Bäck, Customer Service Manager at Norden Machinery.

Intuitive solutions

The company has experienced strong global demand for support services, but finding right skill locally is difficult. To Norden Machinery, XMReality Remote Guidance is a valuable tool, enabling its service staff to guide each other without being physically on site. Behind the solution is Linköping-based company XMReality.

Adapted to requirements

XMReality, with its background in the Swedish Defense Research Agency, and its long industrial experience, provides solutions that combine efficient technology with ease-of-use.

“Our software can be easily installed on different hardware platforms, such as laptops, smartphones and tablets. Additionally, many users opt for the smart glasses that offer a wide field of view and let the user work with both hands free. The choice of hardware is based on the needs of the company,” says Niklas Rengfors, sales director at XMReality.

Improved support services

Common applications within the manufacturing industry include field service and aftermarket service, as well as training. Reduced travel costs, an improved service offering and a higher skill level within the company are some of the advantages that XMReality’s customers testify to.

Powerful support

To Norden Machinery, XMReality’s solution means that Norden Machinery’s service personnel in Kalmar can see and hear exactly what the customer and the service engineer see and hear on the other side of the world, with video and audio in real time.

“This means we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them,” says Christer Bäck.

XMReality participating at the 4:th annual Field Service Forum, meet us next week in Amsterdam!

FSF 2017 promises to address challenges faced by service directors across the manufacturing world and to open up a dialogue between tech innovators and end-users on which solutions serve their needs the best.
XMReality is participating for the 3:rd year in a row and will both exhibit and host demo sessions related to how Augmented Reality Remote Guidance will bring value to your service organization.

We look forward to meeting you at the event!

Read more and download the agenda here.

XMReality expands its offering with IFS Field Service Management™ integration

Linköping, Sweden ”XMReality AB (publ), a leading developer of augmented reality (AR) solutions, announces a new integration between XMReality Remote Guidance™ and IFS Field Service Management that lets IFS customers connect to an expert, anywhere in the world, who can guide them through the task at hand using AR with hands overlay.

Through the IFS integration, a work order is automatically generated by a connected product in the field and dispatched to a technician, who uses their mobile device to connect with a remote expert who can support the job execution in real time. Using AR, the solution leverages human-to-human interaction, to drive efficiency and boost first-time fix rates.

“The integration with a first-class service platform such as IFS Field Service Management expands our offering to encompass a wider market. This type of collaboration is important to accelerate our future growth,” says Johan Castevall, CEO of XMReality.

“We want to provide the best field service management solutions on the market. To do this, we must stay innovative, which is why we team up with exciting companies like XMReality. Our goal is to create better value for our customers, helping them grow their long-term service revenue”, says Olle Alvemark, Industry Director, Manufacturing, IFS in Scandinavia.

Learn more about the cooperation by viewing this video: http://bit.ly/2pyDXlq

XMReality expands product offering with AR glasses from ODG

XMReality has signed a reselling contract with Osterhout Design Group (ODG), a world-leading Augmented Reality (AR) hardware producer. The cooperation is in line with our strategy to complement our offering with a selection of third party smart glasses.

“This agreement strengthens our remote guidance offering. By expanding our hardware portfolio with smart glasses from ODG we give our customers even greater freedom to select which hardware they wish to use.” says Johan Castevall, CEO XMReality.

More information about the product:
Link

XMReality AB (Publ) is now publically listed on the Nasdaq First North stock exchange

”It has been an exciting journey and this is an important milestone. Our listing on Nasdaq First North means that we are creating a good platform for future growth and expansion.” says Johan Castevall, CEO XMRealilty

“We welcome XMReality to our European growth market, Nasdaq First North,” said Adam Kostyál, SVP and Head of European listings at Nasdaq. “XMReality operates in an innovative and exciting field, and we look forward to supporting them on their continued journey as a publicly traded company.”

For more information, please contact:
Johan Castevall, CEO XMReality
Telephone: +46 (0)73 356 04 81
E-mail: johan.castevall@xmreality.se

XMReality exhibits at Field Service USA

The service business is going through dramatic changes, transforming from a cost-centric and reactive activity to a proactive service offering, with high profit margin, as companies try to lock in their customers with long service contracts. But what is the impact on the field engineers’ job, with customer expectations continually rising while the business keeps globalizing? Join us next week in Palm springs where 700+ field service professionals will share, network, discuss and benchmark within the following three key areas: Field Engineers, Process and Technology

Read more and register for the event here.
Link

Bosch Rexroth uses XMReality augmented reality to help with maintenance

In this video from Fluid Power World, take a tour through Bosch Rexroth’s Hägglunds Insight Live service, which uses XMReality Remote Guidance solution based on augmented reality to give customers access to a Bosch Rexroth service expert easily, without delay, travel or high costs. Using either a smart phone or a head-mounted camera and headphones, a Bosch Rexroth expert can directly connect to the maintenance team, troubleshoot, adjust settings, and help personnel perform emergency tasks.

Link to video

XMReality meets with Service and Support Executives in Amsterdam at Field Service Europe

From 29/11 to 1/12 Field service executives are getting together at the Field Service Europe event in Amsterdam.
Take the opportunity to meet and discuss innovation, progression and network with peers in the area of service and support.
XMReality will be available to discuss how you are able to improve your field service with augmented reality Remote Guidance. Meet us in the exhibit area.

Read more

Many thanks to all participants at our User Conference!

Together with our customers and partners we had two great days at Rimforsa Strand, outside of Linköping. We had the opportunity to listen to some really interesting stories from our customers and partners and we all learned a lot about how our solution is being used and about the potential for the future. We are looking forward to working with all of you and create value for the end customer!

#UC2016XMR

Meet with XMReality and partners at the Aftermarket conference, Wiesbaden 19-21:th October

Customer expectations and behaviors are changing rapidly. The need for flexible and customizable solutions offers manufacturers the opportunity to create more “performance partner” types of relationships. But this requires a shift in mentality and perception, to ensure your organization has the internal commitment to invest in the right people and the best-fit technologies to grow. Above topics will be discussed during the conference.

XMReality with our augmented reality solution for Remote Guidance will show you how you can increase the efficiency of your organization while developing new service concepts to improve the service to your customers.

Come meet with us to discuss how this would fit into your organization.

Link to Aftermarket event

Read more

XMReality at Scanautomatic & Process Technology, Gothenburg October 4-6:th

Scanautomatic and Process Technology is Scandinavia´s largest trade show for the future of automation and process technology.
Meet with XMReality, the pioneer, taking augmented reality into a real value added for the industry. Try our remote guidance solution live, including smart glasses. Let’s meet and discuss how XMReality can create value also for your organization.
Welcome to booth B02:66

Million order to XMReality – enabling Remote Guidance at sea with Augmented Reality

 

Professional engineering support for ships at sea, with the help of augmented reality, is now possible following the purchase of ten remote guidance systems by a major marine equipment manufacturer from technology company XMReality. The order value is SEK 1,2 million (130,000).

This is a breakthrough order for us, as this represents a large number of systems for a single customer. It is also a breakthrough into the marine industry, a market for which this technology is ideal. Marine equipment is often difficult to service, as ship-owners want the stay in port as short as possible. Our technology helps improve their return on investment, as equipment can now be serviced with professional support while the ship is at sea, says XMReality´s CEO Johan Castevall.

The equipment manufacturer behind the order has a large installed base on ships around the world. Using remote guidance technology, it will now launch a new maintenance programme for its users, enabling assistance onboard while the ship is at sea. For the end user, this means better maintenance support, resulting in less downtime. It also means better use of engineering resources, as maintenance can be carried out more frequently and at times of the crew’s choosing.

With XMReality’s technology, the engineer onboard receives advice on troubleshooting and maintenance over a live feed, working just as if the expert from the equipment manufacturer was at his side. The engineer interacts in real time with the expert back at base, which could be on the other side of the world, using audio and video communication. The instructor has access to all the relevant data and can guide the engineer onboard in real time to solve the issue at hand.

Begin here! The instructor can give detailed instructions over the live feed.
Begin here! The instructor can give detailed instructions over the live feed.

Using a pair of smart glasses, the operator is free to move around and can use both hands while receiving instructions. By watching and following the instructor’s movements, gestures and and graphical indicators, using hand tools and advanced equipment, the assistance enables the engineer to carry out service with assistance delivered remotely, online and in real time.

Augmented reality (AR) is a concept where graphics is combined with live data to provide an enhanced video stream. The technology is similar to virtual reality (VR) but with the crucial difference that it provides support for two-way communication using video, audio and graphics.

 

 

 

XMReality XMReality serves a global industrial segment with solutions for efficient field service.  The solutions help customers perform services faster, more cost-effectively and with higher quality. XMReality world-leading companies in Remote Guidance, revolutionizing knowledge sharing by using Augmented Reality

 

XMReality Remote Guidance now available to millions of Android users

Google PlayThe XMReality Remote Guidance app is now available for Android, enabling users to access the software using a wide variety of devices. Smart phones and tablets from giants such as Samsung, Huawei and LG can now be used as tools for staff performing field service.

“This opens a large market for XMReality”, says CEO Johan Castevall. “Groups of users within our existing customer base have tested and realized the potential of having a wide variety of devices to choose from.”

The benefits of having the XMReality Remote Guidance software available on many devices include:

  • Staff without advanced training can easily perform relatively complex field service tasks, providing there is access to a device running Android OS and a field engineer using the XMReality software at the other end
  • Urgent service needs can be quickly addressed using the nearest Android device available, eliminating the need to look for the dedicated hardware.

The software can be downloaded from Google Play; search for XMReality or click here. Username and password are required to use the app*.

Visit xmreality.com to learn more about the solution.

A version for IOS will be launched later this year.

*) The app is primarily for XMReality customers and you need pre-existing set of credentials in order to use XMReality Remote Guidance.

Futura Partners with XMReality to Further Improve Futura’s Procare Service-Solutions with Augmented Reality

Futura, a leading global supplier of tissue converting lines, provides its customers with a comprehensive set of service solutions in order to best manage their Futura assets. Since tissue manufacturers and converters are spread globally to be close to the markets they serve, most of Futura’s machines are located in places far removed from Futura’s global service centres.

“Despite offering our customers a variety of integrated communications tools,” declares Alessandro Viani, Futura’s Procare Manger, “we still lacked the capability of visually seeFuturaing a customer’s problem or visually guiding a customer to a solution without physically traveling to an often remote site.”

“At XMReality we spend our entire existence making it easier and more efficient to service remote assets,” states Niklas Rengfors, XMReality’s Vice President of Sales & Marketing.

Indeed, XMReality’s augmented reality solution allows a technical expert at any of Futura’s service centres to see what a remote individual sees and to provide that individual with visual instructions required to solve the problem at hand. The tools delivered by XMReality to enable such seemingly futuristic customer interaction are actually quite simple to use and only consist of Futura’s Protablet and an optional set of industrial XMReality Smart Glasses.

The Smart Glasses, which are used for hands-free operation, or the camera on the Futura Protablet allow the Futura technical expert to see what the individual on the remote line sees. The service expert is able transmit back his gestures, drawings and instructions that are visually overlaid on the mobile device image or in the Smart Glasses field of view. The Futura technical expert’s service workstation is also equipped with a special camera that captures the expert’s gestures. XMReality’s remote software operates on both Windows and Android devices and functions well even in low bandwidth industrial environments.

“We look forward to working together closely with XMReality to develop our Procare augmented reality offering that will be known as Provision” states Alessandro Viani.

“A number of our customers are already very excited about the improved services they are expecting via Provision”. Johan Castevall, XMReality’s CEO is also very pleased and comments, “Our partnership with Futura represents a big step in allowing XMReality to demonstrate the value of augmented reality solutions to the capital intensive tissue and paper industries. For us Futura is an ideal partner as they are constantly striving to innovate.”

Link to Futura

XMReality to present at the 3rd Field Service Forum

The service business is going through dramatic change, transforming from a cost-centric and reactive activity to a proactive service offering, with high profit margin, as companies try to lock in their customers with long service contracts. But what is the impact on the field engineers’ job, with customer expectations continually rising while the business keeps globalizing? Join us this June in Amsterdam where 150+ field service professionals will share, network, discuss and benchmark within the following three key areas; Field Engineers, Process and Technology.

Please, read more and register here.

XMReality enables Bosch Rexroth to support customers around the world

Augmented reality software and smart glasses from Swedish company XMReality have enabled automation and drive system manufacturer Bosch Rexroth to roll out a new service and support programme with remote assistance

The first Rexroth solution launched for industrial hydraulics is called Hägglunds InSight Live, the support programme involves the client company’s own maintenance team in carrying out adjustments, troubleshooting and emergency work, with guidance from Bosch Rexroth’s systems specialists back at base.

Using the software from XMReality with an ordinary smartphone, tablet or laptop, along with the optional smart glasses, the local service engineer works directly with one of the in-house experts at Bosch Rexroth.

The system was initially used by Bosch Rexroth in Sweden but is now being rolled out in other selected countries. Potentially, any of Bosch Rexroth’s 375,000 (30k+ employees in Rexroth) personnel worldwide can access the system.

“Bosch Rexroth provides world-class services and we constantly strive to implement new and innovative ways to meet and exceed our customers’ expectations. Using XM Reality’s platform, we are now able to offer a remote service portfolio that ensures that help, assistance and our specialist expertise are available for both planned and unplanned situations, Rory Moore, Service Business Development Manager – Hägglunds Products”

“We are proud of now being classified as an Essential Supplier in Bosch global purchasing system, says XMReality´s CEO Johan Castevall. This is a confirmation of the importance of our Remote Guidance solution in modern industrial way of work.”

The augmented reality smart glasses from XMReality enable hands-free operation during the interaction with the service experts, but the software can also be used with just an ordinary smartphone. The service expert sees on his screen what the operator sees through the lens. The software transfers video and audio streams between the service expert and the operator with perfect synchronisation, even when the bandwidth is low. Gestures, drawings or instructions can be overlaid by the instructor on the live image.

The XMReality software is compatible with Windows and Android operating systems. The optional smart glasses, which enable hands-free operation, can be used with prescription glasses or protective smart glasses. Their 40° field of vision enables the instructor to see the periphery of the image – augmented reality smart glasses can often only offer 15-30° field of vision. The smart glasses are powered by the tablet or laptop computer and battery life is usually around two hours, depending on battery size.

InSight Live

Gebo Cermex: Factory of the Future

The Industry 4.0 movement isn’t just about better, faster and more flexible packaging lines – crucially, it also involves solving problems if and when they arise. Gebo Cermex are constantly looking for new ways to enhance the problem-solving process. And given our focus of the “smart factories” philosophy, it was only logical that we should also implement smart problem-solving solutions.

In 2016 Gebo are launching a palette of new 4.0 tools which are innovative, intuitive and fully integrated with our existing industrial and design processes. One of these tools is our live remote video technical support service, which takes assistance up to the Factory of the Future level thanks to the exclusive addition of Augmented Reality technology.

Link to more information on the offering

Read more about XMReality technology

Connecting experts and the field with XMReality

On February 15, XMReality gave an interview with the AR for Enterprise Alliance (AREA) about remote assistance technologies in field service. Niklas Rengfors, VP of Sales, sat down with Christine Perey, Executive Director of the AREA to talk about how XMReality boosts communication and productivity in maintenance.