Field service

Regardless of whether your company’s service offering addresses the local market or every continent on the planet, the service organization needs to be optimized for the task. With XMReality Remote Guidance, knowledge from all parts of the service organization can be shared, with each team member contributing skills on site with the customer.


Remote Guidance in industries

Field service is a strategic businesses activity in many industries, such as:

  • Service providers
  • Energy
  • Aftermarket for manufactured goods
  • Oil and Gas

Improved service efficiency

Regardless of whether your company’s service offering addresses the local market or every continent on the planet, the service organization needs to be optimized for the task; the staff needs to receive ongoing training; and costs need to be controlled. In addition, your service offering needs to improve continuously. To add to the challenge, field service often involves long journeys and high travel costs, resulting in high overheads. The main objectives can be described as:

  • Finding the right skills for each situation
  • Minimising time spent on non-essential duties and increasing the share of time that adds value to the customer
  • Ensuring the agreed service level of any contract is achieved
  • Carrying out the service, addressing any issues during the first visit
  • Maximizing the customer’s benefit of the plant or equipment provided

Enhanced service offering and reduced cost


The challenge for any field service organization is to raise the quality of the service provision while reducing the cost, improving competitiveness and increasing profitability. XMReality Remote Guidance helps you achieve all of this. The service organization can react more quickly to situations that arise, costs can be minimised and non-essential travel can be eliminated. With XMReality Remote Guidance, knowledge from all parts of the service organization can be shared, with each team member contributing skills on site with the customer. This results in a more efficient service organization and a better end result. If the users have access to XMReality Remote Guidance, many issues can be resolved in a dialogue between your specialists and the customer.

With XMReality Remote Guidance you will get more profitable service provision, more satisfied customers and better training of service staff.

“XMReality’s solution helps Bombardier to further develop these possibilities, which means increased efficiency through improved communication as well as less travel time. After a thorough evaluation, we chose XMReality as they best meet our needs and fulfill our high requirements.”


Download as PDF:
Field service brochure