Remote visual assistance in Field service

Proven customer results

95 %: Remote resolution success rate
300 %: More efficient technical support
60 %: Reduced resolution time

When the unexpected happens, be ready with remote visual assistance

Connect with anyone

Start a shared video stream and see what your clients or colleagues are seeing on-site.

Immediately assist

Collaborate with on-site personnel with powerful guide tools to resolve or prevent issues.

Reduce travels

Cut travel time and associated costs while drastically improving your response time.

Why now

Support teams have faced the pains of inefficient field service for too long.

Long resolution times are a waste of company resources and lead to frustration among your staff and customers. Our remote visual assistance solution makes it easier than ever before to support remotely with an intuitive user interface
- so you can focus on problem-solving.

How it works

Connect

Send a link to anyone you want to connect with. With only one click, the software runs instantly in their browser – no downloads or installations needed.

Collaborate

Share the same view of the problem. Combine live video, powerful guiding features, and Augmented Reality to collaborate and solve remotely.

Control

After each call, a PDF automatically saves in your cloud to ensure compliant documentation. You can also keep track of usage and value created for your business.

customer success story

CASE: Toshiba America Business Solutions Streamlines Technical Support

The uncomplicated choice

Software you want to use.

Intuitive and easy to use without compromising on function. XMReality is powerful enough to make remote problem solving faster than ever before, and still simple enough to have anyone in your organization use it. We provide you with personal service to make sure you achieve impressive results.

Want to find out your potential ROI?

We know Remote Visual Assistance is a smart investment, and we can prove it to you. Sit down with one of our product experts to calculate the cost you can save by implementing this technology.

Fill in the form and we'll get back to you to set up a time!

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Hassle-Free Remote Visual Assistance