Author: Growth Engine

Augmented reality enables new business opportunities to manufacturing industry

Excerpt from Lönsam Industri June 9, 2017. Read a translated version below:

XMReality Remote Guidance™, based on Augmented Reality (AR), offers an effective tool for field service engineers.

When the customer service department at Norden Machinery receives an alarm from a customer site about machinery fault, the organization springs into action. The tube filling systems manufactured by the Kalmar-based company are of complex design and require specialist skills to troubleshoot and repair.

“Our clients are located all over the world, manufacturing anything from cosmetics to pharmaceuticals and heavy machinery. Some clients make as many as 1,000 tubes per minute, where each minute of downtime can result in significant financial loss,” says Christer Bäck, Customer Service Manager at Norden Machinery.

Intuitive solutions

The company has experienced strong global demand for support services, but finding right skill locally is difficult. To Norden Machinery, XMReality Remote Guidance is a valuable tool, enabling its service staff to guide each other without being physically on site. Behind the solution is Linköping-based company XMReality.

Adapted to requirements

XMReality, with its background in the Swedish Defense Research Agency, and its long industrial experience, provides solutions that combine efficient technology with ease-of-use.

“Our software can be easily installed on different hardware platforms, such as laptops, smartphones and tablets. Additionally, many users opt for the smart glasses that offer a wide field of view and let the user work with both hands free. The choice of hardware is based on the needs of the company,” says Niklas Rengfors, sales director at XMReality.

Improved support services

Common applications within the manufacturing industry include field service and aftermarket service, as well as training. Reduced travel costs, an improved service offering and a higher skill level within the company are some of the advantages that XMReality’s customers testify to.

Powerful support

To Norden Machinery, XMReality’s solution means that Norden Machinery’s service personnel in Kalmar can see and hear exactly what the customer and the service engineer see and hear on the other side of the world, with video and audio in real time.

“This means we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them,” says Christer Bäck.

XMReality participating at the 4:th annual Field Service Forum, meet us next week in Amsterdam!

FSF 2017 promises to address challenges faced by service directors across the manufacturing world and to open up a dialogue between tech innovators and end-users on which solutions serve their needs the best.
XMReality is participating for the 3:rd year in a row and will both exhibit and host demo sessions related to how Augmented Reality Remote Guidance will bring value to your service organization.

We look forward to meeting you at the event!

Read more and download the agenda here.

XMReality expands its offering with IFS Field Service Management™ integration

Linköping, Sweden ”XMReality AB (publ), a leading developer of augmented reality (AR) solutions, announces a new integration between XMReality Remote Guidance™ and IFS Field Service Management that lets IFS customers connect to an expert, anywhere in the world, who can guide them through the task at hand using AR with hands overlay.

Through the IFS integration, a work order is automatically generated by a connected product in the field and dispatched to a technician, who uses their mobile device to connect with a remote expert who can support the job execution in real time. Using AR, the solution leverages human-to-human interaction, to drive efficiency and boost first-time fix rates.

“The integration with a first-class service platform such as IFS Field Service Management expands our offering to encompass a wider market. This type of collaboration is important to accelerate our future growth,” says Johan Castevall, CEO of XMReality.

“We want to provide the best field service management solutions on the market. To do this, we must stay innovative, which is why we team up with exciting companies like XMReality. Our goal is to create better value for our customers, helping them grow their long-term service revenue”, says Olle Alvemark, Industry Director, Manufacturing, IFS in Scandinavia.

Learn more about the cooperation by viewing this video:

XMReality expands product offering with AR glasses from ODG

XMReality has signed a reselling contract with Osterhout Design Group (ODG), a world-leading Augmented Reality (AR) hardware producer. The cooperation is in line with our strategy to complement our offering with a selection of third party smart glasses.

“This agreement strengthens our remote guidance offering. By expanding our hardware portfolio with smart glasses from ODG we give our customers even greater freedom to select which hardware they wish to use.” says Johan Castevall, CEO XMReality.

More information about the product:

XMReality AB (Publ) is now publically listed on the Nasdaq First North stock exchange

”It has been an exciting journey and this is an important milestone. Our listing on Nasdaq First North means that we are creating a good platform for future growth and expansion.” says Johan Castevall, CEO XMRealilty

“We welcome XMReality to our European growth market, Nasdaq First North,” said Adam Kostyál, SVP and Head of European listings at Nasdaq. “XMReality operates in an innovative and exciting field, and we look forward to supporting them on their continued journey as a publicly traded company.”

For more information, please contact:
Johan Castevall, CEO XMReality
Telephone: +46 (0)73 356 04 81

XMReality exhibits at Field Service USA

The service business is going through dramatic changes, transforming from a cost-centric and reactive activity to a proactive service offering, with high profit margin, as companies try to lock in their customers with long service contracts. But what is the impact on the field engineers’ job, with customer expectations continually rising while the business keeps globalizing? Join us next week in Palm springs where 700+ field service professionals will share, network, discuss and benchmark within the following three key areas: Field Engineers, Process and Technology

Read more and register for the event here.