Author: Growth Engine

XMReality prepares to launch a comprehensive upgrade of its XMReality Remote Guidance™ software, which uses augmented reality (AR) for knowledge sharing

During the year, XMReality has comprehensively updated its XMReality Remote Guidance software, which can be used with smart glasses, iOS, Android and Microsoft Windows. The new version includes a range of new functions and interfaces that make it easier and more convenient to use.

The new version is expected to be launched toward the end of 2017.

“With our new version of XMReality Remote Guidance we will be launching the most scalable remote knowledge sharing software via Augmented Reality. We have created a product that is even easier to install and use on a variety of devices, such as laptops, smartphones, pads, and, not least, smart glasses,” said Johan Castevall, CEO, XMReality AB.

“We are seeing a growing interest in AR as a critical piece of the jigsaw for companies wanting to digitalize operations. With this powerful new version, we continue to deliver and offer leading solutions to new and existing users. We are also very pleased that a growing number of global technology companies such as Google and Microsoft are investing in the development of new smart glasses. As these companies are moving into the market and delivering hardware, it enables us to benefit from the strongly increasing demand for software and services related to AR,” Johan Castevall, CEO, XMReality AB, concluded.

Atlas Copco Rock Drills extends its cooperation with XMReality

Atlas Copco Rock Drills AB has expanded its collaboration with XMReality in order to continue to streamline its field service.
The engineering company has been a customer of XMReality for just over two years, and continues to streamline its field service by including the XMReality Remote Guidance™ in additional Swedish and international service units. The customer is already using XMReality’s guide station, XMReality Point Pad™ and XMReality’s smart glasses for remote knowledge sharing.
“Our vision is to continue to be the foremost innovator with the best support in the industry. We are always looking for new opportunities and tools to achieve our visions and goals. We are having our customer in focus, and Remote Guidance enables us to better support them with rapid and high-quality service. The ever-increasing demands for efficiency makes it important for us to work together with our partners to find new solutions for the future”, says Patrick Ericsson, Global Manager Technical Service Operations, Mining and Rock Excavation Service, MRS
“Our software is easy to install on different hardware platforms such as laptops, smart phones and tablets. In addition, many customers choose to use smart glasses that give a wide field of view and enables hands-free work. The hardware choice is tailored towards the company’s needs”, says Johan Castevall, CEO of XMReality.
“The extended cooperation with this global engineering group shows that our solution is very flexible and competitive, it enables our customers to provide world-class remote field service. We are proud that yet another large global company chose to deepen their cooperation with us”, concludes John Castevall, CEO of XMReality.

Augmented reality enables new business opportunities to manufacturing industry

Excerpt from Lönsam Industri June 9, 2017. Read a translated version below:

XMReality Remote Guidance™, based on Augmented Reality (AR), offers an effective tool for field service engineers.

When the customer service department at Norden Machinery receives an alarm from a customer site about machinery fault, the organization springs into action. The tube filling systems manufactured by the Kalmar-based company are of complex design and require specialist skills to troubleshoot and repair.

“Our clients are located all over the world, manufacturing anything from cosmetics to pharmaceuticals and heavy machinery. Some clients make as many as 1,000 tubes per minute, where each minute of downtime can result in significant financial loss,” says Christer Bäck, Customer Service Manager at Norden Machinery.

Intuitive solutions

The company has experienced strong global demand for support services, but finding right skill locally is difficult. To Norden Machinery, XMReality Remote Guidance is a valuable tool, enabling its service staff to guide each other without being physically on site. Behind the solution is Linköping-based company XMReality.

Adapted to requirements

XMReality, with its background in the Swedish Defense Research Agency, and its long industrial experience, provides solutions that combine efficient technology with ease-of-use.

“Our software can be easily installed on different hardware platforms, such as laptops, smartphones and tablets. Additionally, many users opt for the smart glasses that offer a wide field of view and let the user work with both hands free. The choice of hardware is based on the needs of the company,” says Niklas Rengfors, sales director at XMReality.

Improved support services

Common applications within the manufacturing industry include field service and aftermarket service, as well as training. Reduced travel costs, an improved service offering and a higher skill level within the company are some of the advantages that XMReality’s customers testify to.

Powerful support

To Norden Machinery, XMReality’s solution means that Norden Machinery’s service personnel in Kalmar can see and hear exactly what the customer and the service engineer see and hear on the other side of the world, with video and audio in real time.

“This means we are not dependent on having specialist skills on site, while still being able to deliver the support our customers expect from us. Our engineers can also be confident they have powerful support with backup that is always there for them,” says Christer Bäck.

XMReality participating at the 4:th annual Field Service Forum, meet us next week in Amsterdam!

FSF 2017 promises to address challenges faced by service directors across the manufacturing world and to open up a dialogue between tech innovators and end-users on which solutions serve their needs the best.
XMReality is participating for the 3:rd year in a row and will both exhibit and host demo sessions related to how Augmented Reality Remote Guidance will bring value to your service organization.

We look forward to meeting you at the event!

Read more and download the agenda here.

XMReality expands its offering with IFS Field Service Management™ integration

Linköping, Sweden ”XMReality AB (publ), a leading developer of augmented reality (AR) solutions, announces a new integration between XMReality Remote Guidance™ and IFS Field Service Management that lets IFS customers connect to an expert, anywhere in the world, who can guide them through the task at hand using AR with hands overlay.

Through the IFS integration, a work order is automatically generated by a connected product in the field and dispatched to a technician, who uses their mobile device to connect with a remote expert who can support the job execution in real time. Using AR, the solution leverages human-to-human interaction, to drive efficiency and boost first-time fix rates.

“The integration with a first-class service platform such as IFS Field Service Management expands our offering to encompass a wider market. This type of collaboration is important to accelerate our future growth,” says Johan Castevall, CEO of XMReality.

“We want to provide the best field service management solutions on the market. To do this, we must stay innovative, which is why we team up with exciting companies like XMReality. Our goal is to create better value for our customers, helping them grow their long-term service revenue”, says Olle Alvemark, Industry Director, Manufacturing, IFS in Scandinavia.

Learn more about the cooperation by viewing this video:

XMReality expands product offering with AR glasses from ODG

XMReality has signed a reselling contract with Osterhout Design Group (ODG), a world-leading Augmented Reality (AR) hardware producer. The cooperation is in line with our strategy to complement our offering with a selection of third party smart glasses.

“This agreement strengthens our remote guidance offering. By expanding our hardware portfolio with smart glasses from ODG we give our customers even greater freedom to select which hardware they wish to use.” says Johan Castevall, CEO XMReality.

More information about the product: