A world class service to maximize the availability of plant and equipment supplied is a competitive advantage. With XMReality Remote Guidance, you can increase the efficiency of the organization while developing new service concepts to improve the service to your customers.
Optimize your service organization
Customers need attractive service packages and confidence that quick response will be available when issues arise. This is critical to many manufacturing companies. The service organization needs to be dimensioned to meet the requirements of the customers, without being oversized and disproportionately costly for the provider. Staff training and knowledge sharing are other important aspects of the total efficiency of the service organization. Travel time and overheads need to be minimized and the right skills allocated to each situation.
Remote Guidance as a service offering to customers
With XMReality Remote Guidance, you can increase the efficiency of the organization while developing new service concepts to improve the service to your customers. XMReality Remote Guidance enables you to use the combined expertise from all members of staff to solve issues at the customer site. By offering remote guidance equipment to the customer as part of the service agreement, trouble shooting and problem solving can start without delay and in many cases, a service visit can be avoided altogether. XMReality helps create a whole new set of conditions for better and more profitable service provision and an opportunity to take a strong position in a competitive marketplace.
Value for you
- Increased sales
- More profitable service provision
- More attractive service offering
- More efficient use of service personnel
- Shared knowledge
- Reduced costs
Value for your customer
- Quick access to support anywhere in the world
- Improved availability of equipment
- Ability to find faults and address problems
- Faster problem solving, more issued resolved first time
- Great reductions in standstill costs
- More environmentally friendly support through reduced travelling
“Bosch Rexroth provides world-class services and we constantly strive to implement new and innovative ways to meet and exceed our customers’ expectations. Using XM Reality’s platform, we are now able to offer a remote service portfolio that ensures that help, assistance and our specialist expertise are available for both planned and unplanned situations” Service Business Development Manager – Hägglunds Products
Aftermarket service brochure