Send a video call link from your computer to the person you want to help using our built-in text messaging. The person receiving the message taps the link on their smartphone to start the call and get video guidance — no downloads, apps or signups needed.
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You now have shared view of the problem and can instantly start collaborating. With several powerful guide tools available, you collaborate efficiently and address any problems with ease.
Leave your remote support session with call documentation already completed. Videos, images, notes and a complete call report are all instantly available. You can also keep track of usage and the value created for your business in the admin portal.
The most important thing for our own customers is that their problems get solved as quickly as possible, and XMReality has helped us to do that better.
The biggest benefit to me is simply being able to see the problem that the tech is describing. Basically, a picture or video is worth a thousand words.
When replacing components, we often need to request the serial number of the new component the customer has received. During these meetings, we ask the customer to film the component so we can read the serial number. It’s not always easy to see what it says if the component isn’t held completely still, but with High-Quality Pause, we can read it without any issues every time.